Recovery Lounge Guest Experience Associate

Cowboys Fit; Frisco (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Cowboys Fit in Frisco, TX, is seeking a Recovery Lounge Team to greet members, explain Recovery services, and support a welcoming, high-energy environment. You will promote Recovery offerings, help members set up complimentary services, and ensure a smooth check-in process.

The role emphasizes teamwork, cleanliness, and attentive customer service as you assist with equipment maintenance and respond to member questions, while contributing to club operations and sales goals.

Qualifications

• Front-line guest services experience preferred.
• Ability to upsell services and retail packages.
• Excellent communication and problem-solving skills.

Responsibilities

• Maintain knowledge of Recovery services and promotions.
• Contact new members to set up their complimentary services.
• Advise members on services to meet their goals.
• Drive sales of packages/retail and ensure Lounge has necessary tools.
• Assist with maintenance, delivery, and rebooting of Cryo chambers and tanks.
• Ensure members check in and have active memberships.
• Collect dues and update billing when appropriate.
• Assist members with inquiries and concerns.
• Report issues promptly and maintain club cleanliness.
• Assist other departments when necessary.
• Attend required meetings.
• Remain proficient in Cowboys Fit policies and promotions.
• Stay updated with the Member Services and Recovery Playbook.

Skills

Customer service

Sales

Membership promotion

Job description

Cowboys Fit in Frisco, TX, is seeking a Recovery Lounge Team to greet members, explain Recovery services, and support a welcoming, high-energy environment. You will promote Recovery offerings, help members set up complimentary services, and ensure a smooth check-in process.

The role emphasizes teamwork, cleanliness, and attentive customer service as you assist with equipment maintenance and respond to member questions, while contributing to club operations and sales goals.