Recovery Coordinator

Life Time Inc.; Boca Raton (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Life Time Inc. is seeking a LT Recovery Coordinator in Boca Raton, Florida, responsible for delivering top-notch service to members and guests, managing daily operations in the LT Recovery space, and scheduling client appointments.

The ideal candidate will possess a high school diploma or GED, customer service background, and knowledge of fitness-related products. The role includes physical activity and requires excellent communication skills in a dynamic environment.

Qualifications

• High School Diploma or GED required.
• Customer service experience necessary.
• Knowledge of fitness, cardiovascular training, and nutrition is a plus.

Responsibilities

• Ensure daily operations of LT Recovery space.
• Schedule appointments and manage client accounts.
• Provide excellent service to members and guests.

Skills

Customer service experience

Knowledge of fitness

Office management experience

Knowledge of cardiovascular training

Ability to perform aerobic activity

Education

High School Diploma or GED

Knowledge or certification in exercise and sport science

Job description

Position Summary

The LT Recovery Coordinator delivers the highest customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge on LT Recovery products and services. In addition, maintains the day‑by‑day operations of the LT Recovery space and client accounts. The position holder must anticipate member needs and interests regarding LT Recovery products and services. The LT Recovery Coordinator maximizes scheduling productivity and assists the Life Clinic Coordinator when needed.

Job Duties and Responsibilities

• LT Recovery Daily Operations:
  • Open and close the LT Recovery Space.
  • Maintain cleaning schedule and turns into Personal Training Manager daily.
  • Ensure all equipment and products are "Like New" and submit work orders if needed.
  • Order supplies for LT Recovery Space.
  • Knowledge of products and services offered within LT Recovery.
• LT Recovery Front Desk Operations:
  • Answer all LT Recovery phone calls and check voice messages daily.
  • Check members in and out for all LT Recovery Services.
  • Schedule clients for appointments for LT Recovery Services.
  • Use professional email daily for communication.
  • Process client paperwork and client file management with care.
  • Process transaction payments for products and services for LT Recovery Services.
  • Expert in client accounts and management of client accounts.
• Member Engagement:
  • Greet and check in members with a warm and professional greeting.
  • Exhibit excellent customer service skills while developing relationships with members, clients, and guests.
  • Own LT Recovery events and communicate to team members and members regarding LT Recovery.
  • Assist members/clients in setup of equipment.

Position Requirements

• High School Diploma or GED
• Office management or experience
• Knowledge or certification in exercise and sport science
• Knowledge of fitness, cardiovascular training, nutrition, and program design
• Customer service experience
• Subject to work holidays and weekends
• Ability to perform aerobic activity for the duration of a class and to bend, stand, reach, climb and lift up to 50 pounds

Preferred Requirements

• Clinic office or customer service based job experience

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.