Recovery Consulting Specialist

Halcyon; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

A leading adaptive security platform company is looking for a driven professional with experience in customer-facing roles in cybersecurity. The role involves communication with technical teams and an ability to handle multiple tasks in a dynamic environment. This remote-native company offers a generous salary package of $140k-180k, along with comprehensive healthcare, 401k contributions, and equity options.

Benefits

Comprehensive healthcare

401k plan with employer contribution

Flexible PTO policy

Parental leave

Generous equity offering

Qualifications

• 3+ years of customer-facing role in information security consulting, managed services, or technical support.
• Proficient in communicating with highly technical management teams.
• Willingness to lead by example and participate actively.

Skills

Customer service focus

Communication skills

Adaptability

Ability to handle multiple assignments

Education

BA/BS Degree

Tools

Python coding

Job description

What we do:
Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.

Who we are:
Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers.

As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.

Qualifications:

• BA/BS Degree preferred
• 3+ years of customer facing role either in information security consulting, managed services, or technical support role
• Strong customer service focus, with the ability to communicate with highly technical management teams
• Must prioritize and direct multiple assignments simultaneously in a fast-paced, high-growth environment
• A willingness to lead by example and participate actively in the workload.
• Excellent verbal and written communication and presentation skills
• Maintains a positive attitude and quickly adapts to change.

Bonus Skills and Qualifications:

• Experience as a penetration tester or other offensive security professional
• Experience as an incident responder with examples of cases handled and their outcomes
• Coding skills in Python with examples of projects and how they contributed to your past roles

This role requires the capability of traveling on short notice to a client site up to 20% of the time. Travel utilization of less than 10% has been the average over the previous 12 months.

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.

401k plan with a generous employer contribution.

Short and long-term disability coverage, basic life and AD&D insurance plans.

Medical and dependent care FSA options.

Flexible PTO policy.

Parental leave.

Generous equity offering.

Base Salary Range: $140k-180k + 10% bonus + equity

In accordance with applicable state and federal laws, the range provided is Halcyon’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company.

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.