Recovery Concierge

Plus One, an Optum Company; New York (NY); On-site; USD 48,000 - 62,000; Part time

Benefits offered by this job

Medical plan options

Dental and Vision coverage plans

401(k) Retirement & Savings Plan

Life Insurance

Short and Long Term Disability Plans

Paid parental leave

Free memberships to fitness facilities

Job summary

Plus One, an Optum company, is seeking a part-time Recovery Concierge for a high-profile client’s fitness center in Midtown Manhattan. The role offers 20 hours per week, with 5-hour shifts Monday through Thursday.

The position emphasizes mobility, recovery services, and member education to enhance well‑being. You will deliver stretching, mobility, and corrective exercise, coordinate wellness programming, and maintain equipment and recovery spaces while partnering with the client on recovery

Qualifications

• Bachelor’s degree in Exercise Science and NASM Stretching and Flexibility Coach certification required.
• Experience with manual therapy, stretch therapy, and recovery technologies preferred.
• Strong customer service mindset and ability to build relationships.

Responsibilities

• Manage daily facility operations, membership services, and program logistics.
• Provide recovery services focusing on mobility, flexibility, and wellness.
• Deliver stretching, mobility, corrective exercise, and recovery interventions.
• Educate members on injury prevention and movement techniques.
• Deliver presentations and workshops on recovery and musculoskeletal health.
• Set up, maintain, and sanitize equipment to keep a safe environment.

Skills

Customer service

Organization

Communication

Problem solving

Multitasking

Education

Bachelor’s degree in Exercise Science

NASM Stretching and Flexibility Coach certification

Tools

Manual therapy

Stretch therapy

Recovery technology

Massage therapy

Job description

We are currently seeking a part-time Recovery Concierge to work at a high-profile client’s fitness center located in Midtown New York, NY.

This position offers 20 hours per week, working Monday through Thursday, with 5-hour shifts and varying start times.

Job Overview:

The Recovery Concierge supports daily facility operations while delivering recovery and wellness services that enhance mobility, movement quality, and overall well-being. This role provides stretching, corrective exercise, and member education, coordinates wellness programming, maintains equipment and recovery spaces, and partners with the client to promote employee health through engaging recovery initiatives.

What you will do:

• Mange daily facility operations, membership services and enrollment, wellness room reservations, and program logistics.
• Provide recovery services focusing on mobility, flexibility, movement quality and overall wellness.
• Deliver stretching, mobility, corrective exercise, movement education and recovery interventions.
• Educate members on injury prevention, movement techniques, and recovery best practices.
• Deliver presentations, workshops, and educational events focused on recovery, movement health, and injury prevention.
• Set up, maintain, and sanitize equipment to ensure a safe and welcoming environment.
• Evaluate program outcomes and recommend enhancements to improve the member experience. Partner with the client to develop and execute an annual calendar of recovery, wellness, and musculoskeletal health programs.

What we are looking for:

• Bachelor’s degree in Exercise Science, Kinesiology, Exercise Physiology, or a related field AND NASM Stretching and Flexibility Coach certification
• Experience with any of the following:
  • Manual therapy – may include instrument assisted soft tissue mobilization (IASTM
  • Stretch therapy – may include passive stretch techniques, active release techniques (ART), fascial stretch therapy (FST), proprioceptive neuromuscular facilitation (PNF), active isolated stretch therapy (AIS).
  • Facilitated recovery technology support – may include Percussive SMR equipment, pneumatic compression therapy, hot and cold therapies, infrared therapy, cryotherapy, and meditation pods.
  • Massage therapy – may include a variety of techniques including Swedish, deep tissues, sports, prenatal, trigger point, reflexology, etc.
• Proven ability to deliver exceptional customer service and build strong relationships that drive member satisfaction, retention, and results.
• Excellent organizational, time management, and multitasking skills with the ability to manage multiple clients, priorities, and administrative responsibilities effectively.
• Strong problem-solving and decision-making skills with the ability to exercise sound judgment in a dynamic environment.
• Outstanding verbal and written communication skills with the ability to motivate, educate, and engage diverse populations.
• Proficiency in Microsoft Suite and the ability to effectively utilize internal operating systems, scheduling platforms, and performance‑tracking tools.
• Ability to analyze client outcomes, member feedback, and program performance metrics to support continuous improvement and business growth.
• Self‑motivated, professional, and team‑oriented, with a commitment to operational excellence, member success, and workplace well‑being initiatives.

About Us:

Plus One, part of the Optum Workplace Well‑being portfolio of services, provides fitness and well‑being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. These services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company*:

Health and financial:

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Dental and Vision coverage plans
• 401(k) Retirement & Savings Plan
• Life Insurance (team member, spouse and dependents)
• Short and Long Term Disability Plans
• Accident & Critical Illness Insurance
• Transportation and Parking Plans
• Paid parental leave

Well-being:

• Paid time off
• Wellness rewards program
• Free memberships to various fitness facilities and wellness subscriptions
• 24/7 health and wellness support through the Employee Assistance program
• Entertainment and consumer discounts
• Inclusion and Belonging Council

Growth and development:

• Free professional development courses through internal learning management systems
• Discounted certifications through industry leading agencies
• Free CPR/AED certifications
• Free continuing education courses and credits
• Employee Referral Reward program
• Please note, some of the benefits listed above are only available to team members who work full time hours.

Equal opportunity statement

Plus One, an Optum company, is committed to a policy of non‑discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.

Plus One is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

For residents of California, Colorado, Connecticut, New York City, and Washington only: The hourly rate for this position ranges from $35 to $45. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.