Recovery Collections - Attorney Performance Specialist

Newrez; Tempe (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement plan with employer匹

Paid Maternity Leave/Parental Bonding/

Adoption Assistance

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Job summary

Newrez in Tempe, AZ is seeking a Recovery Attorney Performance Specialist I to aggressively pursue non-performing mortgage accounts and safeguard litigation readiness. You will work within our legal collections stack, partnering with attorneys to negotiate repayment plans and escalate when necessary.

The role requires a high school diploma, 1-2 years in related fields, and 2+ years in mortgage, legal, or collections.

Qualifications

• Knowledge of collection laws and processes related to mortgages.
• Persuasive and professional communication skills.
• Ability to achieve goals, meet deadlines, and work in a fast-paced environment.

Responsibilities

• Maximize collections in the Legal Inventory.
• Negotiate repayment plans with customers and attorneys.
• Review and validate accounts before referral to Attorney Network.
• Maintain adherence to FDCPA guidelines and professional conduct.
• Handle inbound calls for accounts in the Legal Inventory desks.

Skills

Credit bureau reporting

Skip tracing

Persuasive communication

Fast-paced environment

Education

High school diploma

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Recovery Attorney Performance Specialist I is responsible for aggressively pursuing non-performing accounts in the legal collections inventory according to company standards. The Recovery Attorney Performance Specialist I preserve the integrity of accounts referred for legal remedies and safeguard the company’s ability to pursue litigation at any time.

Principal Duties

• Maximize collections in the Legal Inventory’s
• Utilize negotiations to positively impact collections.
• Review, verify and validate accounts prior to being sent to our Attorney Network after all collection’s efforts have been exhausted and no current payments made.
• Work with the attorneys to negotiate voluntary repayment plans and/or for subsequent placement with attorney to pursue legal remedies to obtain judgement.
• Achieve various standards and goals for servicing accounts without sacrificing quality of service, maintain adherence to FDCPA guidelines, and consistently represent the company in a professional manner.
• Manage Inbound calls for accounts in the Legal Inventory Desks
• Performs related duties as assigned by management.

Education and Experience Requirements

• High school diploma or equivalent, required.
• 1-2 years of related experience.
• 2+ years’ experience in the mortgage, legal, and/or collection industries.

Knowledge, Skill, and Ability Requirements

• Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment.
• Credit bureau reporting knowledge and skip tracing experience.
• Knowledge of collection laws and processes related to mortgages.
• Persuasive and professional communication skills.
• Solid work ethic, high integrity, positive attitude, and strong attention to detail.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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