Recovery Coach

High Point & SEMCOA; Hyannis (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental and Vision

403b Retirement

Sign-On Bonuses & Referral Incentives

Free meals

Job summary

High Point & Affiliated Organizations (HPAO) seeks a Recovery Coach to support residents with assessments, counseling, and discharge planning in southeastern Massachusetts. The role emphasizes active documentation, group facilitation, and collaboration with families and community services.

You will work across shifts in a full-time/part-time/per-diem capacity, contributing to individualized recovery plans and aftercare coordination. Training and certifications within 6 months are expected.

Qualifications

• High School Diploma or GED preferred.
• Associate's degree in human services preferred.
• One-year experience in substance use treatment and/or mental health field is required.
• CPR Certification preferred.
• Personal lived experience in mental health and/or substance use recovery required.

Responsibilities

• Maintain assigned caseload and provide direct care to residents, including assessments, individual counseling, discharge and aftercare planning, and treatment updates.
• Develop and update treatment plans and weekly progress notes; facilitate daily groups and document notes.
• Make referrals when appropriate and link clients with aftercare services prior to discharge.
• Maintain thorough medical records and ensure timely entries.
• Engage with community partners to support sobriety and housing goals.

Skills

Excellent communication

Multitasking

Teamwork

Basic computer skills

HIPAA knowledge

De-escalation training

Education

High School Diploma or GED

Associate's degree in human services

Tools

HPAO EHR

Job description

Program & Location: Community Based Recovery Support (CBRS) - Hyannis, MA
Education: High school diploma or equivalent (GED), preferred
Pay Range: $22-27/hr (depending on education and experience)
Status: Full Time, Part Time, or Per Diem
Shift: All Shifts available!

About Us

High Point & Affiliated Organizations (HPAO) is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout southeastern Massachusetts, offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Recovery Coach Requirements

• Must present as courteous and professional at all times;
• Demonstrated flexibility and ability to perform multiple tasks;
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion;
• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO Electronic Health Record (EHR);
• Must have the ability to work with others in cooperative and collaborative manner;
• An understanding of the relationship between substance use and mental health issues and/or self-help programs;
• Understand and maintain therapeutic boundaries and reinforce rules in a respectful manner;
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder and HIPAA Regulations;
• TB/Flu and Covid19 Assessment;
• Completion of the HPAO approved de-escalation program;
• Successful completion of all trainings upon hire and annually as required.

Recovery Coach Duties and Responsibilities

• Maintain assigned caseload;
• Providing direct care to residents – including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily groups facilitation, group note completion, and completion of bio-psychosocial assessments;
• Making referrals when appropriate;
• Responsible for each assigned residents’ medical records. All records are to be professional, complete and thorough with entries made in a timely manner;
• Responsible for linking clients with aftercare services prior to discharge and aiding the resident and his/her family access services when appropriate;
• Strengthen current and create new partnerships within the community to ensure that the clients develop the skills needed to sustain sobriety and/or housing;
• Review patients'/family rights and responsibilities, emergency safety plans and grievance policy
• Communicating/involving family in treatment at patient/client/resident’s request;
• Maintain professionalism when connecting with individual’s collaterals;
• Attend and participate in all unit, facility meetings, case conferences, Treatment Team meetings, and mandatory trainings, as directed by the Clinical Supervisor/Director;
• Responsible for continued education in the field respective to their service level;
• Engagement with patients in community settings and inpatient units to offer services;
• Completion of initiation for services and all required documentation based upon services agreed upon;
• Ongoing monitoring and compliance with required documentation for services.
• Monitoring service authorizations and providing updated information for continued stay reviews;
• Care coordination activities to ensure referrals for services are completed;
• Monitoring consents & releases are completed upon admission and as needed thereafter.
• Assist with scheduling appointments for follow up with designated community providers
• Participation in program initiatives, quality projects, and program support services.
• Engagement in training opportunities to enhance knowledge of mental health and SUD services.
• Engagement and attendance at community events with stakeholders, agencies and service providers.
• Ability to engage patients with their individualized recovery plan;
• Support community-based needs including appointments, attending self-help meetings, accessing community resources (i.e.: housing, SNAP/WIC);
• Attendance to complete Recovery Coach Academy & obtain Recovery Coach Certification within 6 months of hire required;
• All other duties as assigned by Program Director / Clinical Supervisor/ COO.

Recovery Coach Qualifications

• High School Diploma or GED, preferred;
• Associate's degree in human services, preferred;
• One-year experience in substance use treatment and/or mental health field;
• CPR Certification, preferred;
• Personal lived experience in mental health and/or substance use recovery required.

Benefits

• Medical, Dental and Vision
• Long & short-term disability
• Discounted personal insurances
• 403b - Retirement
• FSA & DCA
• Employee Assistance Program
• Sign-On Bonuses & Referral Incentives
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's or Volunteer Work
• Free meals at select programs and when available