Recovery Care Coordinator

Patriot-Enterprises-LL; Fort Bragg (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Patriot Enterprises is seeking Recovery Care Coordinators (RCCs) to advocate for wounded warriors and their families, coordinating services with DoD, VA, and NGOs. You will manage case data, provide monthly updates, and support complex benefits and medical processes.

Role requires strong communication, organization, and cross-agency collaboration, with frequent travel and a background check. Bachelor’s degree in behavioral or social science and 3 years in related field preferred.

Qualifications

• Experience in care coordination/case management.
• Excellent organization and communication skills.
• Interpersonal skills with ability to work with multiple agencies to accomplish objectives.
• MS Office proficiency and experience with Database Systems.
• Frequent travel is required.
• US Citizenship required; background check clearance.
• Bachelor's degree in behavioral or social science, preferred emphasis in case management or social work; 3 years experience.

Responsibilities

• Provides direct advocacy to support RSMs and their families through coordination of services and resources from governmental and non-governmental agencies.
• Inputs and updates all RSM case data in the case database and provides monthly status updates on active cases.
• Assists with health care, benefits, pay, entitlements, legal, and medical/physical evaluation board issues.
• Collaborates with DOD, VA, and NGOs to maximize benefits for the Wounded Warrior and families.
• Communicates with a multidisciplinary team throughout the continuum of care.
• Guides on high-visibility issues related to RSM.
• Ensures Comprehensive Recovery Plans (CRP) are developed/updated per regulations.
• Collects productivity and performance data.

Skills

Care coordination

Case management

Organization

Communication

MS Office proficiency

Database systems

US citizen

Background check

Education

Bachelor's degree in behavioral or social science

Tools

MS Office

Database Systems

Job description

Recovery Care Coordinators (RCCs)

The Air Force Wounded Warrior (AFW2) Program works with the Air Force Survivor Assistance Program, Airman & Family Readiness Centers, and the Air Force Medical Service to provide concentrated non-medical care and support for combat wounded, ill and injured Airmen (and their families) as they recover and transition back to duty or into civilian life.

Recovery Care Coordinator

Recovery Care Coordinators (RCCs) provide services that consist of advocacy support for wounded warriors, ill and injured members to enhance their quality of life and strengthen operational readiness. Provide support to enrollee families or caregivers with respect to advocacy support to help make their jobs as caregivers more manageable and alleviate the stress that accompanies a major life change.

Job Duties

• Provides direct advocacy to support RSMs and their families to ensure all needs are met through the coordination of services and resources from both governmental and non-governmental agencies.
• Inputs and updates all Recovering Service Member (RSM) case data in the case database and provide monthly status updates on active cases.
• Assists with issues related to health care, benefits, pay, entitlements, legal and medical and physical evaluation boards.
• Collaborates with the Department of Defense (DOD), Veterans Affairs (VA), and non-governmental organizations to provide maximum benefits for the Wounded Warrior and their families.
• Communicates with a multidisciplinary team throughout the continuum of care.
• Aids and guides on all potentially high visibility issues that may arise as it relates to RSM.
• Ensures all Comprehensive Recovery Plans (CRP) are developed and updated in accordance with the regulations.
• Collects productivity and performance data.

Required Skills/Qualifications

• Experience in care coordination/case management.
• Excellent organization and communication skills.
• Interpersonal skills with the ability to work with multiple agencies to accomplish project objectives.
• MS Office Proficiency and experience with Database Systems.
• Frequent travel is required.
• Must be a US Citizen
• Must be able to pass a background check

Required Education Level

• Bachelor's degree in behavioral or social science, with a preferred emphasis in case management or social work from an accredited US based university; and three years of experience in case management or social work.

Additional Skills/Qualifications Desired

• RCCs must have strong analytical, communication, organizational, and interpersonal skills and can work effectively across multiple agencies.
• Previous active duty military experience or experience working with Service members or veterans preferred.

Our Equal Employment Opportunity Policy

Patriot Enterprises is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.