Recovery Agent

Community Bank, N.A.; Village of Canton (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical, Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Bank, N.A. is seeking a diligent Collections Specialist to prepare files for Charge Off, maintain recovery payment records, and balance related accounts. The role supports the Bank's collections goals, with responsibilities across daily tasks and month-end reporting.

Minimum requirements include a high school diploma and 2 years of collections/banking experience; associates in Business or Finance preferred. Excellent customer service and written communication are essential.

Qualifications

• High School diploma or equivalent required.
• Associate degree in Business or Finance preferred.
• Two years of collections/banking or equivalent experience preferred.
• Must be 18 years of age or older.
• Excellent customer service and communication skills.

Responsibilities

• Prepare/process accounts for Charge Off and Charge Off reversals.
• Maintain spreadsheet of Recovery payments and Charge Off accounts.
• Balance daily Recovery and Charge Off GL accounts.
• Prepare month end reports for Recovery and Charge Offs.
• Submit invoices to AP and verify to Charge Off accounts.
• Other duties as assigned and assists with special projects.
• Ensure compliance with applicable laws and internal controls.

Skills

Detail-oriented

Multi-tasking

Organization

Customer service

Communication

Writing

Education

High School diploma or equivalent

Associate degree in Business or Finance preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

This position is responsible for preparing files for Charge Off, maintaining records of recovery payments and accounts, balancing daily and month end reports.

Essential Responsibilities

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
• Prepare/process accounts for Charge Off and Charge Off reversals.
• Maintain spreadsheet of Recovery payments and Charge Off accounts, which includes updating shared spreadsheets.
• Balance daily Recovery and Charge Off GL accounts.
• Prepare month end reports for Recovery and Charge Offs.
• Submit invoices to AP and verify to Charge Off accounts.
• Other duties as assigned and assists with special projects.

Ancillary Duties

• As an integral member of the Collections Department, this position is also responsible to provide assistance wherever necessary to help the Collections Department and the Bank in achieving their annual goals.

Qualifications

Education, Training and Requirements

• A High School diploma or equivalent required.
• Associates Degree in Business or Finance preferred.

Skills

• Detail oriented, ability to multi-task, organization skills, strong typing and computer skills, specifically with Microsoft Word and Excel.
• Excellent customer service and communication skills.
• Moderate writing skills.

Experience

• Two (2) years of collection/banking or equivalent experience preferred.
• All applicants must be 18 years of age or older.

Other Job Information

Hours

40 hours a week

Compensation

Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affiantive Action, Equal Opportunity Employer

The Company is an Affiantive Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Minimum

USD $18.25/Hr.

Maximum

USD $24.71/Hr.