RECORDS TECHNICIAN - 64003975

State of Florida; Orlando (FL); On-site; USD 33,000 - 54,000; Full time

Benefits offered by this job

Annual and Sick Leave benefits

Nine paid holidays and one Personal…

Group Insurance options (health, life,

Retirement plan options

Job summary

The State of Florida, Department of Health, is seeking a Records Technician to manage vital records requests in person. The role emphasizes accuracy, compliance with Florida statutes, and daily cash reconciliation. In-office work requires strong attention to detail and professional customer service.

Responsibilities include handling birth/death certificates, operating the evitals system, and ensuring secure handling of confidential information. Applicants must be US work authorized.

Qualifications

• Two years of experience working with confidential records.
• Two years of experience in direct customer service.
• Two years of cash handling experience.
• Emergency duty to work in special needs shelters or in disasters may be required.
• Full-time, in-office position requiring physical presence in the office.

Responsibilities

• Assist the public with over-the-counter orders and inquiries for birth and death records in a professional manner.
• Verify identity and eligibility before issuing certificates in compliance with Florida statutes and administrative code.
• Issue certified copies to parties with a legitimate need for records.
• Maintain safety paper control, audit usage, and daily logs to prevent missing or duplicate numbers.
• Input payments into e-Vitals and print receipts; balance funds daily; submit deposits as required.

Skills

Vital statistics knowledge

Customer service

Cash handling

Communication skills

Computer literacy

Tools

evitals

10-key adding machine

Copier

Fax

Job description

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882137

Agency: Department of Health

Working Title: RECORDS TECHNICIAN - 64003975

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

Position Number: 64085852

**DOH – Orange is a tobacco free agency.

**This advertisement may be used to fill future vacancies as they become available.

JOB DUTIES AND RESPONSIBILITIES:

Assist the public in a professional manner with over-the-counter orders and inquires for birth and death records in a friendly manner. Verify identity and eligibility for all applicants prior to issuance of certificates in compliance with Florida Statues 382 and administrative code 10D-49. Issues certified copies of birth and death certificates to parties with a legitimate reason for obtaining certificates. Assumes responsibility for the use of safety paper, keeps track of safety paper usage. Scans safety paper audit control numbers in document sequence, ensures accurate accounting of all safety paper usage by verifying audit control numbers assigned is issued to correct client; thus, preventing duplicate or missing audit control numbers. Checks safety paper, document sequence and daily control log at beginning of each day and reconciles the paper at the close of business daily through the safety paper usage, missing document tracking and void reports to ensure all paper used has been accounted for and issued in sequential order and then documents the last number used for the day in the daily control log.
Calculates applicant’s expense based on type of service and number of certifications requested. Inputs information into e-Vitals for each payment received and for each certified copy. Prints receipts for customers and balances funds at the end of each day. Submits all funds and daily deposit worksheet at the end of the day to the manager, supervisor, or office lead. All discrepancies are to be reported to the manager, supervisor, or office lead immediately. Maintains daily cash log of all cash assigned and ensures that all monies and documentation of transactions with confidential information are kept in a secure location until submitted to the manager, supervisor, or office lead at the end of the day.
Processes mail and VitalChek within 5 business days. Reviews requests submitted for certifications of vital records ensuring applicant eligibility for records based on requirements as defined in Florida Statutes 382.
Answers telephone inquiries regarding the purchase of birth/death certificates and provides contact information for obtaining records from other states. Relays laws and regulations regarding issuance, amendments, paternity statements etc.
Perform other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES, INCLUDING UTILIZATION OF EQUIPMENT, REQUIRED FOR THE POSITION

Ability to understand and properly apply rules, regulations, policies and procedures applicable to the Vital Statistics program and local County.

The ability to use the Electronic Birth and Death Registration System (evitals) the ability to use office equipment 10-key adding machine, copier and fax.

Skill in operating a personal computer

Ability to communicate effectively verbally, Ability to understand and properly apply rules, regulations, policies and procedures applicable to the Vital Statistics program and local County.

Ability to understand and properly apply rules, regulations, policies and procedures applicable to the Vital Statistics program and local County.

The ability to use office equipment 10-key adding machine, copier and fax.

MINIMUM QUALIFICATIONS:

Two years of experience working with confidential records.

Two years of experience in direct customer service.

Two years of cash handling experience.

Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

This is full-time, in-office position. You must be willing to physically come into the office to perform the duties & responsibilities of the position.

This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship.

Where You Will Work:

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflect our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.