Records Supervisor - Law Firm

GBTS; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

Opensity Solutions is seeking a Records Supervisor to lead and actively participate in day-to-day records operations within our client environments. This is a hands-on, working supervisor role—ideal for a leader who thrives in the details while guiding a small, high-performing team.

You will oversee the organization, maintenance, security, and lifecycle management of both physical and electronic records, ensuring compliance and delivering high-quality service while supporting records workflows

Qualifications

• Prior experience leading a team of at least 3–5 employees in records, document control, or operational environment.
• Strong working knowledge of records management principles, retention, and compliance standards.
• Proven ability to balance hands-on execution with team leadership responsibilities.
• Experience supporting matter mobility initiatives within legal or corporate environments preferred.
• Familiarity with FileTrail, LegalKEY, iComply, and iManage strongly preferred.
• Exceptional attention to detail, organization, and problem-solving skills.
• Strong communication skills with a customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced, service-driven environment.
• Proficiency with Microsoft Office and records management or electronic filing systems.

Responsibilities

• Oversee and actively support daily records management activities including classification, storage, retrieval, retention, and disposition.
• Maintain and optimize records systems to ensure accuracy, accessibility, and efficiency.
• Manage inventories, file transfers, offsite storage, and archiving processes.
• Ensure proper handling and protection of confidential and sensitive information.
• Lead a team of 3–5 records associates, providing hands-on guidance, coaching, and mentorship.
• Assign and prioritize workloads to ensure timely and accurate completion of tasks.
• Train and cross-train team members to build capability and consistency.
• Monitor performance, productivity, and service quality while fostering accountability and engagement.
• Ensure adherence to records retention schedules, privacy regulations, and data protection standards.
• Conduct audits and quality reviews to maintain accuracy and compliance.
• Partner with legal, compliance, and operations teams on audits and process improvements.
• Implement corrective actions and continuously improve workflows and procedures.
• Prepare and maintain reports on records activity, inventory, and performance metrics.
• Maintain accurate documentation for audits and operational tracking.
• Contribute to process improvement initiatives, digitization efforts, and special projects.
• Stay current on records management best practices and information governance standards.

Skills

Records management

Team leadership

Compliance

Audits

Information governance

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

FileTrail

LegalKEY

iComply

iManage

Job description

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Opensity Solutions is seeking a Records Supervisor to lead and actively participate in day-to-day records operations within our client environments. This is a hands-on, working supervisor role—ideal for a leader who thrives in the details while guiding a small, high-performing team.

In this role, you will oversee the organization, maintenance, security, and lifecycle management of both physical and electronic records. You’ll play a critical role in ensuring compliance, driving operational excellence, and delivering high-quality service while directly supporting records workflows alongside your team.

What You’ll Do

Lead & Execute Records Operations

• Oversee and actively support daily records management activities including classification, storage, retrieval, retention, and disposition
• Maintain and optimize records systems to ensure accuracy, accessibility, and efficiency
• Manage inventories, file transfers, offsite storage, and archiving processes
• Ensure proper handling and protection of confidential and sensitive information

Supervise & Develop a Small Team

• Lead a team of 3–5 records associates, providing hands-on guidance, coaching, and mentorship
• Assign and prioritize workloads to ensure timely and accurate completion of tasks
• Train and cross-train team members to build capability and consistency
• Monitor performance, productivity, and service quality while fostering accountability and engagement

Drive Compliance & Quality

• Ensure adherence to records retention schedules, privacy regulations, and data protection standards
• Conduct audits and quality reviews to maintain accuracy and compliance
• Partner with legal, compliance, and operations teams on audits and process improvements
• Implement corrective actions and continuously improve workflows and procedures

Support Operations & Reporting

• Prepare and maintain reports on records activity, inventory, and performance metrics
• Maintain accurate documentation for audits and operational tracking
• Contribute to process improvement initiatives, digitization efforts, and special projects
• Stay current on records management best practices and information governance standards

What You Bring

• Prior experience leading a team of at least 3–5 employees in a records, document control, or operational environment
• Strong working knowledge of records management principles, retention, and compliance standards
• Proven ability to balance hands-on execution with team leadership responsibilities
• Experience supporting matter mobility initiatives within legal or corporate environments preferred
• Familiarity with records and information governance systems such as FileTrail, LegalKEY, iComply, and iManage strongly preferred
• Exceptional attention to detail, organization, and problem-solving skills
• Strong communication skills with a customer-focused mindset
• Ability to manage multiple priorities in a fast-paced, service-driven environment
• Proficiency with Microsoft Office and records management or electronic filing systems

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2–3+ years of experience in records management, information governance, or related operations
• Supervisory or team leadership experience required
• Relevant certifications (records management, compliance, or information governance) are a plus

The Compensation range for this role is up to $40.00/hr. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.