Records Operations Specialist

Florida; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Florida Department of Children and Families seeks a Records Technician OPS to receive, review, and assign abuse reports from the Florida Abuse Hotline, coordinating with FAHIS, CIS, FSFN, and supervisory staff to ensure awareness of pending investigations and assignments.

You will prepare intake case records for CPI, assign cases, and maintain case logs while supporting a multi‑function Family Safety Unit. A high school diploma and clerical experience are required.

Qualifications

• High School Diploma or equivalent.
• Two years of clerical experience preferred.
• Work rotating holidays
• Must have reliable transportation

Responsibilities

• Receive, review and assign abuse reports from the Florida Abuse Hotline.
• Coordinate with FAHIS, CIS and FSFN to ensure supervisory awareness of investigations and staff assignments.
• Provide clerical support for the Family Safety Unit.
• Prepare intake case records for Child Protective Investigator (CPI) for cases received over the Hotline; cases are entered in FSFN and CPI is notified.
• Assign cases to CPI or CPI Supervisor and archive case files and logs.
• Package investigation information and conduct diligent searches.

Education

High School Diploma or equivalent

Job description

The Florida Department of Children and Families seeks a Records Technician OPS to receive, review, and assign abuse reports from the Florida Abuse Hotline, coordinating with FAHIS, CIS, FSFN, and supervisory staff to ensure awareness of pending investigations and assignments.

You will prepare intake case records for CPI, assign cases, and maintain case logs while supporting a multi‑function Family Safety Unit. A high school diploma and clerical experience are required.