Records Management Specialist II

Contact Government Services, LLC

Washington

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Health, dental, and vision

Life Insurance

401k

Flexible Spending Account (HSA/CFSA)

Paid Time Off and observed holidays

Job summary

Contact Government Services, LLC (CGS) is seeking a Records Management Specialist II to support a large Federal agency initiative. This mid-level role focuses on handling and securing records, ensuring accessibility, and delivering accurate documentation across teams.

The ideal candidate has customer service experience, strong organizational skills, and proficiency with Windows and Office. Training responsibilities and collaboration with end-users are emphasized, with opportunities for growth

Qualifications

Experience in customer service with a focus on client satisfaction.
Maintaining records, files, and data accurately with strong attention to detail.
Proficiency with current versions of Microsoft Windows and Office applications.
Experience with electronic recordkeeping systems or document management platforms.
Experience delivering training and developing instructional materials.

Responsibilities

Provide administrative support for a large Federal agency initiative.
Manage records and document retrieval to support end-users and teams.
Document procedures and communicate effectively with staff and stakeholders.
Collaborate with colleagues to improve processes and training materials.

Skills

Customer Service Excellence

Organizational & Time Management

Adaptability with Technology

Training & Development

Effective Communication

Teamwork & Independence

Education

College Degree

Tools

Microsoft Windows

Microsoft Office Suite

Job description

Records Management Specialist II

Employment Type: Full-Time, Mid-Level

Department: Office Support

CGS is seeking an experienced Records Management Specialist to provide administrative support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

Customer Service Excellence: Demonstrated ability to interact professionally and effectively with a wide range of individuals, providing high-quality support, resolving issues promptly, and maintaining a positive and empathetic approach to service delivery.
Strong Organizational and Time Management Skills: Proven ability to manage records, files, and data systematically and accurately. Strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment.
Adaptability with Technology: Comfortable working with electronic records systems and adapting quickly to new software or technological processes. A proactive attitude toward learning and implementing digital tools to enhance productivity.
Training and Development Capabilities: Experience delivering training to colleagues or clients, with the ability to develop and write clear, engaging, and comprehensive training materials or instructional content.
Effective Communication: Excellent written and verbal communication skills, especially in documenting procedures, communicating with team members, and supporting end-users or customers.
Team-Oriented with Independent Drive: A collaborative team player who can also work independently, take initiative, and contribute to continuous improvement efforts.

Qualifications:

Previous experience in a customer service role, with a strong focus on client satisfaction and support.
Background in records or data management, including organizing, maintaining, and retrieving information efficiently.
Proficiency in using current versions of Microsoft Windows and related applications (e.g., Microsoft Office Suite).
Experience with electronic recordkeeping systems or document management platforms.
Prior experience in training roles, including designing, writing, and facilitating training modules or instructional materials.

Ideally, you will also have:

College Degree

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.