Records Management Specialist II

CGS Federal (Contact Government Services); Chantilly (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Paid Time Off

Flexible Spending Account

Job summary

A government services company in Chantilly is seeking an experienced Records Management Specialist to provide administrative support for a federal initiative. The ideal candidate will demonstrate excellence in customer service, possess strong organizational skills, and be comfortable with electronic record systems. Responsibilities include maintaining records and delivering training. The position offers health benefits, life insurance, and a 401k. Join our team to contribute to government innovation in a supportive environment.

Qualifications

• Demonstrated ability to provide high-quality support and resolve issues promptly.
• Ability to manage records and files systematically with a strong attention to detail.
• Comfortable adapting to new software and technologies.

Responsibilities

• Maintain and organize records effectively.
• Deliver training materials and engage in continuous process improvements.
• Deliver training materials and participate in process improvements as part of a team.
• Support ongoing documentation and procedure development.

Skills

Customer Service Excellence

Strong Organizational and Time Management Skills

Adaptability with Technology

Training and Development Capabilities

Effective Communication

Team-Oriented with Independent Drive

Education

Ideally, a College Degree

Tools

Microsoft Office Suite

Electronic recordkeeping systems

Job description

Overview

Employment Type: Full-Time, Mid-Level

Department: Office Support

CGS is seeking an experienced Records Management Specialist to provide administrative support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Responsibilities

The description provided emphasizes success factors and qualifications rather than a concrete list of day-to-day responsibilities. The following items reflect the stated capabilities and expectations as part of the Records Management Specialist role: collaboration with end-users, providing quality support, maintaining and organizing records, delivering training materials, and contributing to continuous process improvements as part of a team.

Qualifications

• Customer Service Excellence: Demonstrated ability to interact professionally with a wide range of individuals, providing high-quality support, resolving issues promptly, and maintaining a positive, empathetic approach to service delivery
• Strong Organizational and Time Management Skills: Ability to manage records, files, and data systematically and accurately; strong attention to detail and ability to prioritize tasks in a fast-paced environment
• Adaptability with Technology: Comfortable with electronic records systems and quickly adapting to new software or processes; proactive in learning and implementing digital tools
• Training and Development Capabilities: Experience delivering training, with ability to develop clear, engaging instructional content
• Effective Communication: Excellent written and verbal communication skills, especially in documenting procedures and supporting end-users or customers
• Team-Oriented with Independent Drive: Collaborative team player who can also work independently and contribute to continuous improvement

• Previous experience in a customer service role, with a focus on client satisfaction
• Background in records or data management, including organizing, maintaining, and retrieving information
• Proficiency in current versions of Microsoft Windows and Microsoft Office Suite
• Experience with electronic recordkeeping systems or document management platforms
• Prior experience in training roles, including designing and facilitating training modules

• Ideally, a College Degree

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Our Commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

Join Us

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: [e-mail]

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.