Records Management Clerk

Arapahoe County Government; Centennial (CO); On-site; USD 33,000 - 49,000; Full time

Job summary

Arapahoe County Government is seeking a Records Management Clerk to perform administrative duties related to vital records, burial permits, and customer service in Centennial, CO. The role involves data entry, fee handling, and routine clerical tasks in a records office environment.

The position requires 1+ year of general office experience, strong communication skills, and may prefer bilingual Spanish. Pre-employment checks and training are required, with occasional weekend hours possible.

Qualifications

• 1+ year experience in general office or customer service.
• Any equivalent combination of education and work experience that satisfies the requirements of the job will be considered.

Responsibilities

• Registers and issues birth/death certificates and disposition permits per state rules.
• Examines certificates for accuracy and resolves discrepancies.
• Responses to requests for birth/death certificates via Internet, phone, mail, fax and in person.

Skills

Office experience

Customer service

Bi-lingual Spanish

Education

High School Diploma or equivalent

Job description

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Job Number:861
Salary:$23.73-$35.61
Department/Office: Public Health
Division: Operations
Location: 6964 S. Lima St., Centennial, CO 80112
Job Type:Hourly Full-Time
Posting Date: 10/23/2026
Closing Date: 11/06/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

NOTE:

While eligible for career progression, we anticipate this posting to be for hiring at theRecords Management Clerklevel dependent upon qualifications and experience.

• The full hiring range for Senior Records Management Clerk is $26.58 to $39.88 per hour, dependent upon qualifications and experience.
  • Additional Senior Records Management Clerk Requirements:
    • 2+ years’ experience in Vital Records office (with COVIS/COVES system experience)
    • Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

GENERAL DESCRIPTION OF JOB:

Records Management Clerk is an entry-level position responsible for performing administrative and customer assistance duties including forms processing, data entry, cash balancing, and record keeping related to the registration and issuance of birth and death records and the issuance of burial permits within the County. Clerk also performs courier delivery of death certificates to funeral homes using County vehicle.

DUTIES:

• Performs all duties and activities related to the registration and issuance of birth and death certificates and disposition permits pursuant to laws, regulations, and standards set by the State Registrar.
• Examines certificates for accuracy and completeness and makes corrections or resolves discrepancies.
• Responds to requests for birth and death certificates and disposition permits via the Internet, telephone, mail, fax and in person.
• Issues certified copies of birth records; accesses on-line CDPHE vital statistics records; reviews and verifies legal identification and proof of relationship or tangible interest documents of requestor, and communicates complete and accurate information on ID and eligibility requirements.
• Issues permits to mortuaries for disposition (burial, cremation, etc.).
• Assures appropriate fees are collected, receipts issued, and daily reports are run and reconciled as appropriate, and maintains balanced cash drawer.
• Performs routine clerical duties related to the issuance and processing of certificates and permits such as answering phones, typing, searching f iles, f iling, data entry, and record keeping.
• Follows all security protocols for the proper handling and storage of confidential documents set by the State Registrar.
• Maintains statistical records of transactions.
• Delivers death certificates to funeral homes in metro area.

REQUIREMENTS:

Emergency Preparedness and Response

• Responds, as required, to support public health emergencies, incidents, and events. Employee participates in all exercises and drills on emergency preparedness and response, as required. Completes trainings identified as appropriate for this level employee and initiates corrective actions and responses pursuant to Federal, State, and Local laws, statutes, and regulations.

Skills, Abilities and Competencies:

• Communicates clearly and concisely, verbally and in writing.
• Maintains active working knowledge of CDPHE regulations related to vital statistics, current office practices procedures, and customer service skills.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• High School Diploma or equivalent
• 1+ year experience in general office or customer service
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

• Bi-lingual Spanish strongly preferred

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Certification as a Deputy Registrar through the Colorado Department of Public Health and Environment (CDPHE). Thorough understanding of State Vital Records Office regulations. Complete 8 hours annual training through CDPHE.

Post-Employment Requirements:

• Occasional on-call weekends and holidays with limited time demands.
• May require flexible hours outside 8am-5pm standard business hours.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

• Spends 90% of the time sitting and 10% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.

At our core, we believe our people are the key to fostering equality and innovation, as well as a work culture where everyone belongs. Our strategic plan is grounded in health equity and is the heart of everything we do in public health. We are bringing together people from diverse backgrounds, experiences, and perspectives to better advance community health. Recently, we became Colorado’s first Local Public Health Agency (LPHA) to be recognized as an Age Friendly Public Health System . We are dedicated to building a workforce that proudly reflects the county we serve. Everyone starts somewhere, so even if you feel you're missing a few preferred qualifications, please apply if you’re passionate about the position!

** Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.