Quality Assurance & Compliance Specialist- Hybrid Work Model

Arapahoe County Government; Aurora (CO); Hybrid; USD 37,000 - 55,000; Full time

Job summary

Arapahoe County government in Aurora, CO seeks a Quality Assurance & Compliance Specialist to ensure program eligibility, conduct audits, and drive compliance across the Department of Human Services.

This position offers a hybrid work model, hourly pay range of $26.58–$39.88, and a focus on reviewing case files, data analysis, and collaboration with state auditors.

Qualifications

• Extensive knowledge of rules and regulations for various department programs (IV-E, SNAP, MAGI, TANF, Adult Financial, Long-Term Care, Claims, Medicare Savings, Child Support).
• Ability to prioritize and complete work under tight deadlines with high volume and interruptions.
• Proficiency in Microsoft applications (Word, Excel, Outlook) and ability to learn internal/external software.
• Strong knowledge of auditing best practices and methodologies.
• Ability to communicate complex ideas to employees at all levels.

Responsibilities

• Conduct case file reviews to improve payment accuracy and program administration.
• Maintain knowledge of programs and systems (Trails, ASCES, CBMS, CHATS, HSConnects) and eligibility areas.
• Interpret rule changes and ensure QA standards are updated and applied.
• Gather data and statistics; share insights with staff and leadership to improve client services.
• Develop QA best practices and deliver audit training to staff to improve adherence to standards.
• Execute internal audits; deliver reports and recommendations addressing current and future challenges.
• Liaise with State DHS and other auditors to report auditing data.
• Backup for QA colleagues as needed.

Skills

Rules & regulations knowledge

Prioritization under deadlines

MS Office proficiency

Auditing best practices

Clear communication

Education

Associate Degree in Business Administration or related field

Job description

Title: Quality Assurance & Compliance Specialist- Hybrid Work Model

Job Number:841
Salary:$26.58-$39.88
Department/Office: Human Services
Division: Operations
Location: 14980 E. Alameda Dr., Aurora, CO, 80012
Job Type:Hourly Full-Time
Posting Date: 10/14/2026
Closing Date: 10/28/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.
Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach).
ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.
The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.

GENERAL DESCRIPTION OF JOB:

Under limited supervision, the Quality Assurance and Compliance Specialist applies analytical and technical skills to deliver detailed and comprehensive reviews of program case files for the Department of Human Services and external auditing agencies that require a resolution of compliance problems and reconciliation of divergent viewpoints. In addition, the Quality Assurance and Compliance Specialist will compile data using recommended methodologies and software programs as required by the requesting internal or external agency to help evaluate trends, promote compliance with State and Federal regulations and identify best practices. This position is responsible for ensuring eligibility and payments for clients meet program requirements.

DUTIES:

• Conduct case file reviews that enhance payment accuracy and improves program administration by measuring accuracy and outcomes using standardized tools and proven practices.
• Maintain and consistently enhance knowledge of all programs and systems used within the Department of Human Services including Trails, ASCES, CBMS, CHATS, HSConnects, etc. and corresponding eligibility program area.
• Consistently advances understanding of program rules in order to interpret changes, implement and apply new rules, and ensure that quality assurance standards are appropriately maintained and revised.
• Accurately and thoroughly gather data and statistics, disseminating information to staff across all levels within the department. Collaborate with Human Services leadership to enhance client services and community outreach initiatives, drawing on feedback from customer service, clients, and the community to refine best practices.
• Develop and share expertise on quality assurance best practices both within and outside the organization. Working alongside supervisors and managers in unit meetings focusing on quality assurance, providing information, gathering feedback, and delivering customized audit training to department staff in order improve adherence to program standards.
• Execute internal audits, deliver reports and recommendations that tackle both current and future challenges throughout the department, including potential risks, internal and external fraud, operational, and compliance issues.
• Serve as a liaison with the State Department of Human Services, Department of Health Care Policy and Financing, and other designated county auditors to execute, oversee and report detailed internal and external auditing data.
• Serve as a backup to other Quality Assurance and Compliance colleagues in his/her absence.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Extensive knowledge of rules and regulations for various department programs, including but not limited to IV-E, SNAP, MAGI, Temporary Assistance for Needy Families, Adult Financial, Long-Term Care, Claims, Medicare Savings Program, Low Income Childcare and Child Support Enforcement Intake.
• Ability to prioritize and effectively complete work in a timely manner despite tight deadlines, high volume of work and constant/frequent interruptions.
• Extensive proficiency in Microsoft applications (Word, Excel, Outlook, etc.) and ability to learn various computer software applications (internal and external).
• Strong knowledge of auditing best practices and methodologies.
• Communicate ideas in both technical and user-friendly language to employees at all levels.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Associate Degree in Business Administration or related field
• At least 2 years of relevant experience determining eligibility for Human Services Programs (Colorado Works, MAGI, SNAP, Adult Financial, CCAP, Child Support, IV-E, etc.)
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

Post-Employment Requirements:

• Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls, or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.

** Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.