Records and Scanning Specialist

Ricoh; Phoenix (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Ricoh in Phoenix is seeking a Records and Scanning Specialist to support high-volume production and service delivery. You will operate printing and copying equipment, troubleshoot issues, and ensure seamless client interactions.

This role emphasizes meticulous record-keeping, inventory control, and collaboration with teammates to meet service commitments while maintaining a safe work environment.

Qualifications

• High school diploma or GED with 1 year relevant experience.
• Proficient in MS Office and basic computer skills.
• Strong communication in fast-paced, customer-focused environments.

Responsibilities

• Operate high-volume print and copy machines, ensuring quality and efficiency.
• Provide equipment troubleshooting and promptly resolve issues.
• Deliver exceptional customer service by addressing inquiries and coordinating service calls.
• Maintain records, manage inventory, and calculate charges for services rendered.
• Collaborate with team to ensure smooth delivery of completed jobs and support building functions.
• Assist with meeting room setups, light maintenance, and reception duties as needed.
• Uphold safety standards and follow protocols while handling equipment and materials.

Skills

Customer service

Communication

Detail oriented

Teamwork

Education

High school diploma or GED

Tools

MS Office Suite

Copier equipment operation

Job description

Summary:

Join our dynamic team as a Records and Scanning Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You willengage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance,troubleshooting, or providing reception services, you will be the heart of our service delivery.

Roles and Responsibilities:

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality andefficiency.


• Provide essential equipment troubleshooting and elevate technical issues promptly forresolution.


• Deliver exceptional customer service by addressing inquiries, coordinating service calls,and managing job requests.


• Maintain meticulous records, manage inventory, and calculate charges for servicesrendered.


• Collaborate with team members to ensure smooth delivery of completed jobs and supportvarious building functions.


• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance,and reception duties.


• Uphold safety standards and adhere to protocols while handling equipment and materials,ensuring a secure work environment.

Qualifications Must Have:

• High school diploma or GED, coupled with minimum one year of relevant work experience.


• Proficiency in basic computer skills, including MS Office Suite.


• Strong communication skills and ability to thrive in a fast-paced, customer-centricenvironment.

Qualifications Nice to Have:

• Previous experience in copy jobs or related fields. Basic knowledge of electronics and copier equipment repair.


• Valid driver's license with minimum auto insurance coverage.

In this role, you will be at the forefront of innovation, providing solutions and exceptional service. Ifyou are ready to make a meaningful impact and embark on a journey of growth, apply now to join usin shaping the future of service excellence.