Recordkeeping Team Lead-Retirement Services

adpinternalcareers; Louisville (KY); On-site; USD 80,000 - 105,000; Full time

Job summary

ADP in Louisville, KY is hiring a Team Leader for Retirement Services who will provide leadership support to the Recordkeeping team, overseeing processing of participant transactions for 401(k) clients.

You will manage project planning, drive improvements, mentor associates, handle client escalations, and ensure high-quality recordkeeping while aligning with ADP CORE values.

Qualifications

• 3–5 years in business operations and/or retirement plan servicing.
• Strong knowledge of MS Office.
• Knowledge in analysis to identify root causes.
• Strong attention to detail.
• Communication skills to consult with clients.
• Problem analysis, resolution and negotiation.
• Anticipates, identifies, eliminates and resolves problems promptly.
• Teamwork and collaboration across departments.
• Customer focus and service orientation.

Responsibilities

• Supports processing participant transactions and plan maintenance to ensure accurate recordkeeping.
• Handles client escalations and collaborates with partners to remediate or prevent issues.
• Drives project planning and assigns resources to meet deadlines.
• Identifies opportunities for organizational improvement and leads improvement efforts.
• Provides quality assurance across processes.
• Plans work for others to meet project deadlines and exceed client requirements.
• Fosters collaboration with other teams.
• Assists in administrative management of associates, including recruiting, training, mentoring, coaching and performance management.

Skills

Attention to detail

Communication skills

Root cause analysis

Problem analysis

Teamwork

Customer focus

Leadership development

Project management

Tools

MS Office

Job description

ADP is hiring a Team Leader in Retirement Services!

The Team Leader will provide leadership support to the Recordkeeping team. Our team is largely responsible for processing participant transactions of our 401(k) clients.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results¬ Driven, & Social Responsibility.

RESPONSIBILITIES:

• Supports team’s core responsibilities of processing participant transactions, completing plan maintenance activities, and ensuring accurate recordkeeping.
• Handles client escalations and works closely with business partners and clients to remediate or prevent future escalations.
• Drives project planning and resource assignment activities.
• Proactively seeks opportunities for organizational improvement and drives the improvement effort.
• Provides quality assurance.
• Project Management: Plans work for others to meet project deadlines and works with team members to exceed client requirements.
• Collaboration: Fosters collaboration with other teams.
• Leadership and Development: Assists in the administrative management of associates, including but not limited to: Recruiting, interviewing, new hire orientation, training, mentoring, coaching and performance management.

Required Qualifications:

• 3 - 5 years in business operations and/or retirement plan servicing
• Strong knowledge of MS Office
• Knowledge in analysis to identify root causes
• Strong attention to detail
• Communication Skills: Uses effective communication skills to consult with clients.
• Problem Analysis / Resolution/ Negotiation: Gathers information necessary to make decisions and implement actions.
• Anticipates, identifies, eliminates, and resolves problems in a timely manner.
• Teamwork/Collaboration: Partners with fellow associates, supervisors, and departments; contributes and exchanges knowledge and skills to meet group needs and goals; participates in resolving issues.
• Customer Focus: Demonstrates a strong focus on customer service.

Preference will be given to candidates who have the following:

• Proficiency and in-depth knowledge of ADPRetirement Servicespolicies and procedures.
• Ability to communicate effectively to all levels, verbally and in writing.
• Excellent collaboration, organizational, time management, problem-solving skills.
• Ability to work and thrive in a team environment, focused on achieving results.
• Ability to work both independently and as part of a team.
• Ability to recognize basic procedural issues as they arise and escalates to the appropriate level.
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations.
• Knowledge of ADP Payroll Products.
• Leadership or leadership development training.