Reconstruction Project Director

Kustom US, Inc in; Kalamazoo (MI); On-site; USD 120,000 - 160,000; Full time

Job summary

Kustom US, Inc is seeking a Reconstruction Project Director (Education) to lead complex reconstruction initiatives from scope through closeout. You will own financial performance, client satisfaction, and project outcomes while coordinating with field leadership to align execution with approved scope, schedule and budget.

The role requires expertise in estimating, change management, risk mitigation, and maintaining compliance with company standards across multiple sites.

Qualifications

• Strong financial acumen with project budgeting and margin management.
• Advanced knowledge of reconstruction estimating and scope development.
• Excellent communication with clients and stakeholders.
• Solid judgment and decision-making under pressure.
• Ability to manage multiple projects and priorities.
• Proficiency with Xactimate and project documentation systems.

Responsibilities

• Lead end-to-end reconstruction projects ensuring profitability and compliance.
• Own scope, budget, margin, and client communication across projects.
• Review and approve change orders, supplements, and pricing adjustments.
• Coordinate with Superintendents to align field work with approved scope.
• Oversee risk management, scheduling, and budget forecasting.
• Maintain strong client relationships and manage expectations.

Skills

Financial acumen

Reconstruction estimating

Client communication

Decision making

Project management

Xactimate & docs systems

Tools

Xactimate

Project documentation systems

Job description

Reconstruction Project Director (Education)

Position Overview
The Reconstruction Project Director (PD) is responsible for the end-to-end leadership of reconstruction projects, with full accountability for financial performance, client experience, and project outcomes. The Project Director serves as the primary owner of scope, budget, margin, and client communication, ensuring reconstruction projects are delivered profitably, compliantly, and to Kustom standards. This role partners closely with Superintendents and field leadership to align execution with approved scope,
schedule, and budget while proactively managing risk, change, and stakeholder expectations.

Key Responsibilities

Financial & Contract Ownership

• Develop, finalize, and manage scopes of work and estimates, including Xactimate
• documentationOwn project budgets, margin performance, forecasting, and cost controlsReview and approve change orders, supplements, and pricing adjustmentsParticipate in Work-in-Progress (WIP) reviews and revenue forecastingEnsure projects are prepared for final invoicing and successful closeout

Client & Stakeholder Leadership

• Serve as the primary point of contact for customers, carriers, and key stakeholders
• Set and manage customer expectations throughout the project lifecycle
• Lead issue resolution and client escalations as needed
• Maintain strong relationships that drive customer satisfaction and repeat business

Project Oversight & Coordination

• Partner with Superintendents to ensure field execution aligns with approved scope and budget
• Identify project risks and implement corrective actions to protect outcomes
• Approve deviations from standard protocols when required to ensure project success
• Ensure compliance with contractual, regulatory, and company standards

Operational & Strategic Contribution

• Own overall project outcomes and performance
• Prioritize resources across multiple projects in partnership with Operations leadership
• Support continuous improvement initiatives focused on margin, efficiency, and delivery quality

Competencies & Skills

• Strong financial acumen with experience managing budgets and margin
• Advanced knowledge of reconstruction estimating and scope development
• Excellent client communication and stakeholder management skills
• Sound judgment and decision-making under pressure
• Ability to manage multiple projects and competing priorities
• Proficiency with Xactimate and project documentation systems

Qualifications

• 35+ years of experience in construction and/or restoration project leadership
• Demonstrated experience managing project financials and customer relationships
• Experience working with insurance carriers and adjusters preferred
• Strong leadership, communication, and problem-solving skills
• Valid drivers license in accordance with company policy

Physical Requirements & Working Conditions

This role operates in a combination of office and active job-site environments. The Project Director must be adaptable, organized, and comfortable leading in dynamic, fast-paced conditions with the ability to perform all office activities typically expected in an office setting, including:
Remaining seated for extended periodsEngaging in computer workLifting and carrying office supplies (up to 25 pounds)Regularly required to talk and hear while performing job dutiesFine hand manipulation skills (such as keyboarding)Exposure to general office conditions during workThe noise level in the work environment is usually moderate