Reconciliation Specialist

Crisis24; Boca Raton (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Crisis24 is seeking an Internal Controls Specialist in Boca Raton to ensure our global security service portfolio is contractually, financially, and operationally accurate. You will write the Statements of Work, verify delivery against approvals, and ensure cases are clean and ready to invoice.

This role bridges Operations, Account Management, and Finance, serving as the key control point to align what was sold, delivered, and billed.

Qualifications

• 2–4 years of experience in SOW creation, reconciliation, finance operations, contract administration, or operations support.
• Strong attention to detail and a habit of checking service data against contractual terms.
• Clear written and verbal communication, especially for resolving issues across teams.
• Strong organizational skills and the ability to manage many cases and deadlines in a fast-paced environment.
• Proficiency with CRM, finance, or case management systems.

Responsibilities

• Write client-facing SOWs from approved service requests, pricing, and scope definitions.
• Validate completed services against signed SOWs before case closure, checking scope, rates, service dates, manpower, and deliverables.
• Manage the reconciliation pipeline by categorizing cases, tracking status, and driving to timely close-out.
• Investigate discrepancies between executed services and contract terms, and resolve gaps before Finance.
• Ensure audit-ready documentation, including SOWs, approvals, service records, and vendor invoices.
• Partner with Operations, Account Management, vendors, and Finance for accurate handoffs and invoicing.
• Escalate issues early with clear recommendations for leadership.
• Support audit readiness by maintaining compliance with financial controls and documentation standards.

Skills

SOW creation

Reconciliation

Finance operations

Contract administration

Operations support

Tools

CRM

Finance systems

Case management systems

Job description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Internal Controls Specialist

Location: Boca Raton, FL, Global Security Operations Center

Team: Internal Controls

Employment Type: Full-Time, 40 hours per week

Schedule: 8- or 10-hour shifts, rotating across days, nights, and weekends. One weekend day per week is mandatory.

About the Role

The Internal Controls Specialist keeps our global security service portfolio contractually, financially, and operationally accurate. You will write the Statements of Work that define what we sell, verify that what we deliver matches what was approved, and make sure every case reaches Finance clean, complete, and ready to invoice.

This role sits at the intersection of Operations, Account Management, and Finance. You are a key control point: the person who ensures that what was sold, what was delivered, and what was billed all match.

What You'll Do

• Write client-facing SOWs from approved service requests, pricing, and scope definitions, so scope is clearly defined before any service is delivered.
• Validate completed services against signed SOWs before case closure, checking scope, rates, service dates, manpower, and deliverables.
• Manage the reconciliation pipeline by categorizing cases, tracking their status, and driving them to timely close-out with clear visibility for stakeholders.
• Investigate discrepancies between executed services and contract terms, and work with stakeholders to resolve gaps before they reach Finance.
• Ensure audit-ready documentation, including SOWs, approvals, service records, and vendor invoices, meets Finance submission and internal control standards.
• Partner across the business with Operations, Account Management, vendors, and Finance to support accurate handoffs and invoicing.
• Escalate issues early, such as scope creep, pricing deviations, or missing approvals, bringing leadership a clear recommendation with each one.
• Support audit readiness by maintaining compliance with financial controls and documentation standards.

What You Bring

• 2-4 years of experience in SOW creation, reconciliation, finance operations, contract administration, or operations support
• Strong attention to detail and a habit of checking service data against contractual terms
• Clear written and verbal communication, especially for resolving issues across teams
• Strong organizational skills and the ability to manage many cases and deadlines in a fast-paced environment
• Proficiency with CRM, finance, or case management systems

Preferred: Salesforce experience, and familiarity with audit or internal control frameworks.

Required: Ability to work 40 hours per week on 8- or 10-hour shifts across days, nights, and weekends, including one mandatory weekend day each week.

What Success Looks Like

• SOWs are accurate and compliant, and they define scope before service delivery begins.
• Cases close against approved SOWs without rework or delay.
• Finance receives clean, audit-ready cases that support timely invoicing.
• Billing delays, corrections, and margin leakage decline across the portfolio.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.