Recon/Used Car Technician

Hendrick Automotive Group; Charlotte (NC); Hybrid; USD 34,000 - 55,000; Full time

Job summary

Hendrick BMW Northlake Location in Charlotte, NC is hiring an experienced automotive technician to identify required service, perform repairs and maintenance, and document all work. The role requires thorough knowledge of automotive parts and systems, a high school diploma, and 5+ years of experience, with a valid driver’s license and manufacturer training.

You will work in a busy service area, follow dealership guidelines, request parts as needed, and maintain a safe, organized workspace while

Qualifications

• Knowledge of automotive parts and systems is required.
• Technical training or commensurate technical experience is required.
• Valid Driver’s License and state inspections/license requirements where applicable.

Responsibilities

• Examin es customer vehicles
• Identifies necessary vehicle repairs and maintenance
• Estimates cost of repairs
• Performs vehicle repairs and maintenance
• Documents services performed
• Follows dealership and manufacturer service guidelines
• Requests necessary parts
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Observes all safety rules and regulations

Skills

Customer communication

Attention to detail

Education

High School Diploma

Automotive

Job description

Location

Hendrick BMW Northlake Location: 10720 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269

Summary

Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Examines customer vehicles
• Identifies necessary vehicle repairs and maintenance
• Estimates cost of repairs
• Performs vehicle repairs and maintenance
• Documents services performed
• Performs services efficiently and according to dealership guidelines
• Follows dealership and manufacturer service guidelines
• Requests necessary parts
• Effectively utilizes available technologies to enhance customer experience
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

High School Diploma

Field of Study/Work Experience

Automotive

Desired Work Experience

5+ years

Education/Experience

• Thorough knowledge of automotive parts and systems
• Demonstrable mechanical skills and knowledge
• Technical training or commensurate technical experience required

Certificates and Licenses

• Valid Driver’s License
• Certified/senior technician with respective manufacturer
• State inspection/emissions license required by State
• All required manufacturer fundamental training and/or NAPA training provided by HAG
• Meets and/or exceeds manufacturer requirements for ASE tests
• Completed manufacturer training to perform: warranty repairs/recalls on most vehicles, PDI’s, maintenance, and minor repairs

Computer Skills

Basic Computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands

Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Equal Opportunity & Diversity

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

About the Company

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.