Shop Foreman

Hendrickauto; Duluth (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Rick Hendrick Chevrolet in Duluth, GA is seeking an experienced service supervisor to oversee technicians, assist with repairs and ensure adherence to dealership guidelines. The role involves estimating repair costs, documenting services, and maintaining a safe, efficient service area.

The ideal candidate has 5+ years in automotive service with supervisory experience, a high school diploma, and a valid driver's license. Regular shifts and safety training are mandatory.

Qualifications

• Experience supervising technicians in a dealership service department.
• Strong knowledge of automotive systems and repair procedures.
• Excellent interpersonal and communication skills.

Responsibilities

• Assigns work to technicians and follows up on progress.
• Estimates cost of repairs and documents services performed.
• Performs vehicle repairs and maintenance as needed.
• Ensures compliance with dealership safety and quality standards.
• Maintains organized, clean and safe work area and timekeeping records.

Skills

Supervisory experience

Automotive knowledge

Customer service

Education

High School Diploma

Job description

Rick Hendrick Chevrolet (Duluth)

Location: 3277 Satellite Blvd, Duluth, Georgia 30096

Summary

To assist and supervise technicians in identifying necessary vehicle service and to perform the repair, service, and/or maintenance work.

Supervisory Responsibilities

This job has direct supervisory responsibilities.

• Assigns work to technicians and follows up on work in progress
• Assists and supervises technicians on the job
• Examines customer vehicles
• Estimates cost of repairs
• Performs vehicle repairs and maintenance
• Documents services performed
• Performs services efficiently and according to dealership guidelines
• Follows dealership and manufacturer service guidelines
• Requests necessary parts
• Maintains a dealership prescribed standard for "Hours per repair order written"
• Ensures that all documents are accounted for prior to cashier handling
• Administers safety and housekeeping policies and procedures
• Reviews hard copy work orders to ensure that all work has been performed
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties

Essential Duties and Responsibilities

Assigns work to technicians and follows up on work in progress
Assists and supervises technicians on the job
Examines customer vehicles
Estimates cost of repairs
Performs vehicle repairs and maintenance
Documents services performed
Performs services efficiently and according to dealership guidelines
Follows dealership and manufacturer service guidelines
Requests necessary parts
Maintains a dealership prescribed standard for "Hours per repair order written"
Ensures that all documents are accounted for prior to cashier handling
Administers safety and housekeeping policies and procedures
Reviews hard copy work orders to ensure that all work has been performed
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• o GED
• √ High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree

Field of Study/Work Experience

• o Accounting
• √ Automotive
• o Business
• o Human Resources
• o Information Technology

Desired Work Experience

• o up to 3 years
• o 3-5 years
• √ 5+ years

Education/Experience

Prior automotive service/technical experience or commensurate training. Management or supervisory experience desired. Excellent interpersonal skills. Thorough knowledge of automotive parts and systems. Ability to diagnose and remedy vehicle problems.

Certificates and Licenses

• √ Valid Driver’s License
• o Automobile Salesperson License

Computer Skills

• Basic Computer skills to utilize timekeeping system.
• Ability to learn parts department computer inventory and ordering system.

Communication Skills

• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands

Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Equal Opportunity Statement

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Company Culture

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.