Recipient Technical Support Services, Audiologist (Temporary)

MED-EL; Durham (NC); On-site; USD 35,000 - 55,000; Part time

Job summary

MED-EL is seeking a temporary Audiologist for Recipient Technical Support Services in Durham, NC. This entry-level position involves providing remote consultative support, managing registrations and equipment reviews, and maintaining customer relationships. Ideal candidates will have a Doctor of Audiology, strong communication skills, and the ability to assist recipients with technical inquiries.

Qualifications

• Doctor of Audiology required.
• Knowledge of hearing implants and hearing aids.
• Strong customer service and problem resolution skills.

Responsibilities

• Management of unbillable remote consultative services for clinics and recipients.
• Serve as contact for troubleshooting regarding MED-EL products.
• Maintain customer relationships through ongoing support and CRM tracking.

Skills

Customer Service

Problem Resolution

Communication

Education

Doctor of Audiology

Tools

CRM Software

Job description

Recipient Technical Support Services, Audiologist (Temporary)

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Recipient Technical Support Services, Audiologist (Temporary)

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Recipient Technical Support Services, Audiologist

Full-Time (4 Month Temporary)

Onsite

Durham, NC

About The Company

MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners.

Our Mission: Delivering leading-edge technology to restore hearing and empower connection.

About The Role

Utilizing your audiology background to provide remote consultative support to clinics and recipients by assisting with registrations, equipment reviews, order processes, and ongoing patient engagement. Maintain customer relationships through troubleshooting, technology awareness, CRM tracking, and collaboration with clinical and consumer teams.

Please note, this is a 4-month temporary position.

Primary Responsibilities

• Management unbillable remote consultative services for clinics and recipients. This includes but is not limited to:
• Assisting recipients with registrations
• Review of equipment prior to activation and after activation as needed
• Assist with order forms, colors, accessories, etc.
• Work closely with the consumer engagement team on patient counseling, referrals to HearPeers, one-on-one with patients at “Open Houses”, and fostering an ongoing relationship with our recipients
• Providing awareness of new technology and potential upgrades for audio-processors, accessory sales etc. for recipients
• Familiarity and use of MED-EL Customer Relationship Management tool (CRM)
• Track and log calls and interactions with recipients
• General knowledge of how to assist with management of reports and trends
• Serve as contact for troubleshooting and consumer calls regarding MED-EL cochlear implants, middle ear implants and bone conduction devices
• Aid regional clinical staff and Regional Customer Service Representatives
• Participate as needed in any Audiology on Call programs that the department is required to cover by MED-EL
• Serve as back up for Audiology Technical Support Services
• Provide, as needed, remote speech processor loading
• Provide, as needed, clinically related training for new MED-EL personnel
• Assist with departmental and company initiatives and projects that might be required
  
  

Requirements

• Doctor of Audiology required
• Knowledge of hearing implant, hearing aids, and applicable software
• Ability to complete assigned tasks in a timely manner and with high quality
• Ability to interact courteously and professionally during interactions with customers or the public at large while representing MED-EL Corporation
• Excellent customer service and problem resolution skills, to carry out the company mission
• High degree of competence with written communication and computer skills
  
  
  

MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

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