Receptionist- YSC

City of Indianapolis & Marion County; Indianapolis (IN); On-site; USD 32,000 - 40,000; Full time

Job summary

City of Indianapolis & Marion County seeks a customer service specialist for the Marion Superior Court Youth Services Center. You will answer telephones, greet the public, provide information, perform general clerical tasks, sort mail, and assist with access control as needed.

Candidates must have a high school diploma or GED, excellent customer service, strong oral communication, and proficiency with Microsoft Office and email.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills essential.
• Must be patient and respectful with diverse individuals.
• Proven skills with Microsoft Office and email.
• Excellent oral communication with professionals and the public.

Responsibilities

• Answers telephones, greets and provides information to the public.
• Gathers and sorts mail.
• Monitors cell phone locker and security screening at Youth Services Center.
• Directs routine inquiries to appropriate authority.
• Communicates professionally with coworkers, courts, outside agencies, and the public.
• Assist with other projects and duties as directed by supervisor or leadership.

Skills

Customer service

Communication

Teamwork

Patience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Providescustomer service and reception support for the Marion Superior Court and its operations at the Youth Services Center.

1. Answers telephones, greets and provides information to members of the public responding to questions.
2. General clerical work as needed.
3. Sorts mail.
4. Monitors cell phone locker.
5. Security screening of those entering the secure Youth Services Center.
6. Answer routine inquiries, directing individuals to appropriate authority.
7. Always communicate with the co-workers, courts, outside agencies, and the public in a professional, respectful manner.
8. Assist with other projects and duties as directed by the supervisor or member of the leadership team.

A minimum of a high school diploma or GED/HSE certificate is required. Excellent customer service skills are essential. Must be patient and respectful always, and able to work effectively with a variety of diverse individuals. Proven technology skills/experience are required, including a general knowledge of Microsoft Office products and email. Must possess excellent oral communication skills and have experience in dealing effectively with other professionals and the public.

There are two positions. One is full-time, 8a-5p, Monday through Friday. The other is part-time (no benefits), 12 hours per week, 4p-8p, Tuesdays and Thursdays and 8a-12p Saturdays.