Receptionist- YSC

City of Indianapolis and Marion County; Indianapolis (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

City of Indianapolis and Marion County seeks two customer service and reception staff for the Marion Superior Court Youth Services Center. Duties include answering phones, greeting the public, and providing information, plus general clerical tasks.

Responsibilities also include mail sorting, monitoring the cell phone locker, and security screening of entrants. Candidates must be patient, respectful, and capable with diverse individuals, with strong Microsoft Office and email skills.

Qualifications

• High school diploma or GED/HSE required.
• Excellent customer service skills essential.
• Must be patient and respectful with diverse individuals.
• Strong computer and email literacy required.

Responsibilities

• Answers telephones, greets and provides information to members of the public.
• Performs general clerical work as needed.
• Sorts mail.
• Monitors cell phone locker.
• Security screening of those entering the Youth Services Center.
• Answers routine inquiries, directing individuals to appropriate authority.
• Maintain a professional, respectful communication with coworkers, courts, outside agencies, and the public.
• Assist with other projects and duties as directed by the supervisor or leadership team.

Skills

Customer service

Communication

Microsoft Office

Telephone answering

Professionalism

Education

High school diploma or GED/HSE

Tools

Microsoft Office Suite

Job description

Providescustomer service and reception support for the Marion Superior Court and its operations at the Youth Services Center.

1. Answers telephones, greets and provides information to members of the public responding to questions.
2. General clerical work as needed.
3. Sorts mail.
4. Monitors cell phone locker.
5. Security screening of those entering the secure Youth Services Center.
6. Answer routine inquiries, directing individuals to appropriate authority.
7. Always communicate with the co-workers, courts, outside agencies, and the public in a professional, respectful manner.
8. Assist with other projects and duties as directed by the supervisor or member of the leadership team.

A minimum of a high school diploma or GED/HSE certificate is required. Excellent customer service skills are essential. Must be patient and respectful always, and able to work effectively with a variety of diverse individuals. Proven technology skills/experience are required, including a general knowledge of Microsoft Office products and email. Must possess excellent oral communication skills and have experience in dealing effectively with other professionals and the public.

There are two positions. One is full-time, 8a-5p, Monday through Friday. The other is part-time (no benefits), 12 hours per week, 4p-8p, Tuesdays and Thursdays and 8a-12p Saturdays.