Receptionist Work Order Representative

North Shore Steel; Maryland Heights (MO); On-site; USD 50,000 - 63,000; Full time

Job summary

A leading company in administrative support services seeks a Receptionist - Work Order Clerk to manage front desk operations and coordinate work orders in St. Louis. This role calls for a polished and organized individual who thrives in structured environments, supports effective communication, and maintains high standards of professionalism. Ideal candidates will possess excellent communication skills, a proactive mindset, and experience in administrative functions, ensuring smooth operations and a welcoming atmosphere.

Benefits

Multiple Major Medical Plans

Dental and Vision Insurance

Voluntary Life Insurance

Short-Term Disability

Flexible Spending Account (FSA)

Company-paid Long-Term Disability

Generous Holiday Schedule

Competitive PTO Policy

401(k) Retirement Plan

Qualifications

• 3-5 years of administrative experience.
• Experience with work orders, billing, or accounts payable is ideal.
• Able to work at a desk for extended periods.

Responsibilities

• Greet clients and manage incoming communication.
• Process work orders and assist with administrative tasks.
• Maintain organized filing systems and manage office supplies.

Skills

Communication

Organizational skills

Proactivity

Customer service mindset

Attention to detail

Time management

Education

High school diploma

Associate's degree in business administration or related field

Tools

Microsoft Office

Job description

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Position Title: Receptionist - Work Order Clerk

Location: St. Louis, Missouri

Reports To: Work Order Department Supervisor

Together, We Keep Things Running Smoothly

We're looking for a polished, professional, and highly organized individual to serve as the face of our St. Louis office. As our Receptionist - Work Order Clerk, you'll be the first point of contact for visitors and callers while also playing a critical role in coordinating work orders and administrative tasks that keep our operations on track. This is an excellent opportunity for someone who thrives in a structured environment, enjoys interacting with people, and has a strong attention to detail.

What You'll Do

• Welcome with professionalism: Greet clients, team members, and guests in a friendly and professional manner; ensure a positive first impression of our business.
• Manage communication channels: Answer incoming phone calls, route them appropriately, take messages, and support appointment scheduling.
• Keep things moving: Process incoming and outgoing mail, packages, and deliveries; ensure timely and accurate distribution.
• Support workflow: Assist in processing work orders and tracking job progress; help generate billing and administrative reports as needed.
• Stay organized: Maintain physical and digital filing systems, retrieve data and documentation upon request, and provide written summaries when needed.
• Be resourceful: Handle administrative inquiries, coordinate office supply needs, and schedule service or maintenance for office equipment.
• Pitch in where needed: Perform general office duties and provide cross-functional support for special projects and operational tasks.
  
  

What We're Looking For

• You bring excellent communication skills, both written and verbal.
• You are proactive, professional, and approachable, with a customer service mindset.
• You can juggle multiple priorities while maintaining a calm and welcoming demeanor.
• You are detail-oriented with strong organizational and time management skills.
• You're comfortable using Microsoft Office tools and basic office equipment.
• You understand work order processing or administrative billing functions and can learn new systems quickly.
  
  

Qualifications

• High school diploma required; Associate's degree or coursework in business administration or a related field is a plus.
• 3-5 years of administrative experience, ideally with exposure to work orders, billing, or accounts payable processes.
• Able to work at a computer or front desk for extended periods (sitting or standing).
• Must be able to lift up to 15 pounds occasionally and navigate the facility as needed.
  
  

Why Join Us?

You'll be part of a team that values professionalism, collaboration, and doing the right thing. This role offers visibility and responsibility, perfect for someone who enjoys being a helpful resource and who takes pride in keeping things organized and running smoothly.

Benefits That Work for You

Ford Steel provides rich benefits to its full-time employees and their families, including, but not limited to:

• Multiple Major Medical Plans
• Dental and Vision Insurance
• Voluntary Life Insurance
• Short-Term Disability
• Flexible Spending Account (FSA)
• Company-paid Basic Life Insurance
• Company-paid Long-Term Disability
• Generous Holiday Schedule
• Competitive PTO Policy
• 401(k) Retirement Plan

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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