Receptionist Supervisor – Mail & Office Services

The Millennium Group, Where Service Matters; Great Falls Crossing (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

A leading company specializing in business process outsourcing is seeking a Receptionist Supervisor. This role involves overseeing front desk operations, ensuring customer satisfaction, and administrative support. Ideal candidates will have supervisory experience, be proficient in Microsoft Office, and demonstrate exceptional verbal communication skills.

Qualifications

• 1-2 years of leadership or supervisory experience.
• 1-3 years of experience as a receptionist.
• Reliable, adaptable, and capable of working independently.

Responsibilities

• Oversee front desk operations and mail/office services.
• Greet clients, answer calls, and manage check-in procedures.
• Supervise day-to-day mail and office services operations.

Skills

Customer Service Orientation

Problem Solving

Verbal Communication

Tools

Microsoft Office Suite

Job description

Join to apply for the Receptionist Supervisor – Mail & Office Services role at The Millennium Group, Where Service Matters

4 days ago Be among the first 25 applicants

Join to apply for the Receptionist Supervisor – Mail & Office Services role at The Millennium Group, Where Service Matters

Get AI-powered advice on this job and more exclusive features.

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Hours are from 7:30 to 4:30

Overview If The Position

We are seeking a highly organized and customer-focused Receptionist Supervisor to oversee front desk operations and mail/office services. This role is responsible for supervising service delivery in accordance with the Statement of Work (SOW), ensuring a welcoming and professional environment, and maintaining excellent administrative support for clients, guests, and internal staff.

Key Responsibilities

• Front Desk Management
• Greet clients, vendors, job applicants, and visitors with courtesy and professionalism.
• Answer and direct incoming calls within four rings or less.
• Notify employees of guest arrivals and manage visitor check-in/check-out procedures.
• Maintain a clean, safe, and organized lobby area.
• Operate a multi-line telephone system and route calls appropriately.
• Research and direct inquiries to appropriate business units or contacts.
• Administrative & Office Services
• Supervise day-to-day mail and office services operations per the SOW.
• Order and maintain office supply inventory.
• Schedule and manage conference room reservations.
• Assist with AV setup for meetings and video conferences.
• Perform administrative tasks using Microsoft Office Suite (Word, Excel, Outlook).
• Generate and distribute monthly management reports, QBR data, and SLA metric reports.
• Leadership & Support
• Provide general clerical support to internal teams.
• Lead, train, and support front desk staff as needed.
• Handle confidential information with discretion and professionalism.
• Other duties as assigned.
  

Qualifications

• 1-2 years of leadership or supervisory experience.
• 1-3 years of experience as a receptionist in a corporate or professional environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Exceptional verbal communication and phone etiquette.
• Strong customer service orientation and problem-solving skills.
• Ability to remain calm and composed under pressure.
• Demonstrated professionalism in demeanor, appearance, and attitude.
• Reliable, adaptable, and able to thrive in a dynamic environment.
• Proactive, resourceful, and capable of working independently.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Facilities Services

Referrals increase your chances of interviewing at The Millennium Group, Where Service Matters by 2x

Sign in to set job alerts for “Receptionist” roles.

Reston, VA $77,000.00-$110,000.00 4 days ago

Falls Church, VA $75,000.00-$85,000.00 1 week ago

Washington, DC $55,000.00-$60,000.00 1 week ago

Front Office and Administrative Assistant

Washington DC-Baltimore Area $55,000.00-$65,000.00 3 weeks ago

Washington DC-Baltimore Area $65,000.00-$70,000.00 1 week ago

Reston, VA $100,000.00-$130,000.00 1 day ago

Washington DC-Baltimore Area $55,000.00-$65,000.00 6 days ago

McLean, VA $87,200.00-$153,400.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.