Receptionist - State Farm Agent Team Member

Brandon Redfern - State Farm Agent; Flagstaff (AZ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Signing bonus

Bonus based on performance

Growth potential

Paid time off (vacation and personal/s

Career-building experience

Job summary

Brandon Redfern - State Farm Agent in Flagstaff, AZ seeks a receptionist to deliver exceptional client experiences, handle inquiries about insurance options, and coordinate with the agency team.

You will respond to questions, schedule appointments, and support growth within the office, with focus on customer service and proactive problem solving.

Qualifications

• Dedicated to customer service
• Able to relate to a customer, answer questions, and anticipate needs
• Excellent communication to assist customers and coordinate with agency team members
• Proactive in problem-solving

Responsibilities

• Establish customer relationships and follow up with customers as needed
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
• Educate customers about insurance options using a needs-based review process
• Use exemplary communication to meet customer needs while promoting business development

Skills

Customer service

Communication

Problem solving

Job description

Replies within 24 hours

• Bonus based on performance
• Signing bonus

ROLE DESCRIPTION:

As a Receptionist with State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $18.00 - $25.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Flagstaff, AZ and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Do you have experience working for a State Farm agent? *

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none