Receptionist - State Farm Agent Team Member

Nancy Baca - State Farm Agent; Centralia (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Job summary

Nancy Baca Agency is seeking a receptionist to join a customer-focused insurance team. You will greet customers in person and by phone, manage scheduling, and help maintain customer records while identifying opportunities to offer insurance options.

This role supports the team with administrative tasks and projects to keep the office running smoothly. The ideal candidate is organized, detail-oriented, and eager to learn and grow within the insurance industry, contributing to a positive and

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone and direct them.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Identify opportunities to offer insurance options to customers.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Communication skills

Interpersonal skills

Organizational skills

Sales conversations

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

Nancy Baca Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.