Receptionist - State Farm Agent Team Member

Watsonsfinsurance; Arkansas; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Bonus based on performance

Dental insurance

Opportunity for advancement

Job summary

Watsonsfinsurance in Highland, AR is seeking a Front Desk Coordinator / Customer Experience Representative to welcome clients and handle inquiries with warmth and professionalism.

You will answer calls, direct customers to the right team, schedule appointments, and process payments while maintaining accurate records and supporting office operations.

This licensing‑contingent role offers training toward an Arkansas Property & Casualty license, plus benefits and opportunities for advancement.

Qualifications

• Outstanding customer service and communication skills.
• A positive, outgoing personality with a passion for helping people.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining a welcoming and professional demeanor.
• Comfortable with customer conversations and identifying opportunities to support the sales team.
• Previous receptionist, hospitality, retail, banking, or customer service experience is preferred.
• Basic computer proficiency, including Microsoft Office and CRM systems.

Responsibilities

• Welcome customers with a warm, friendly, and professional attitude.
• Answer incoming calls and direct customers to the appropriate team members.
• Schedule appointments and coordinate daily office communications.
• Assist customers with payments, policy questions, and general service requests.
• Maintain accurate customer records and assist with administrative tasks.
• Follow up with customers to ensure an outstanding service experience.
• Identify opportunities to connect customers with additional insurance solutions and introduce them to the appropriate team member.
• Support the agency in delivering exceptional customer service every day.

Skills

Customer service

Communication

Organizational skills

Multitasking

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Front Desk Coordinator / Customer Experience Representative

Full Time in Highland, AR

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Bonus based on performance
• Dental insurance

Licensing Requirement

This is a licensing‑contingent position. Candidates must be willing to obtain an Arkansas Property & Casualty insurance license. Licensing is not required prior to starting. You’ll begin training immediately while working toward your license, and we provide full study materials, coaching, and support throughout the licensing process.

What You’ll Do

• Welcome customers with a warm, friendly, and professional attitude.
• Answer incoming calls and direct customers to the appropriate team members.
• Schedule appointments and coordinate daily office communications.
• Assist customers with payments, policy questions, and general service requests.
• Maintain accurate customer records and assist with administrative tasks.
• Follow up with customers to ensure an outstanding service experience.
• Identify opportunities to connect customers with additional insurance solutions and introduce them to the appropriate team member.
• Support the agency in delivering exceptional customer service every day.

What We’re Looking For

• Outstanding customer service and communication skills.
• A positive, outgoing personality with a passion for helping people.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining a welcoming and professional demeanor.
• Comfortable having customer conversations and identifying opportunities to support the sales team.
• Previous receptionist, hospitality, retail, banking, or customer service experience is preferred.
• Basic computer proficiency, including Microsoft Office and CRM systems.

What We Offer

• Competitive compensation.
• Paid training and full licensing support.
• A supportive, team‑oriented work environment.
• Ongoing coaching and professional development.
• Career advancement opportunities within a growing State Farm agency.

Compensation $45,000.00 - $65,000.00 per year

Mike Watson State Farm is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including ADEA and EEOC guidelines. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.