Receptionist / Security

OCOM; Town of Florida (NY); On-site; USD 25,480 - 36,290; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Paid Time Off (Vacation & Public Holidays)

Training & Professional development

Job summary

An educational institution in New York is seeking a Receptionist/Security professional. The ideal candidate will greet guests, manage security tasks, and provide excellent customer service. Strong communication and organization skills are vital, along with preferable law enforcement experience. This is a full-time entry-level position with hourly compensation and various benefits including health care and professional development opportunities.

Qualifications

• A team player who values collaboration and team cohesion.
• Must have a valid Florida driver’s license and safe driving record.
• Must be authorized to work in the United States.

Responsibilities

• Greeting guests, students, faculty, and staff.
• Managing the visitor sign-in and background check system.
• Conducting follow-up investigations and daily security reports.

Skills

Strong communication skills

Excellent organization skills

Interpersonal skills

Adaptability

Conflict de-escalation

Education

Class D - Florida licensed security

Previous law enforcement/security training

Experience in a college or university

Tools

Two-way radio

Cameras

Computers

Job description

Overview

The OCOM Receptionist/Security is a Dual Role Position, responsible for greeting guests, students, faculty, and staff, answering phones, taking messages, coordinating tours and events, working Security at the front desk and partnering with the on-duty Security Officers in the building. Being an ambassador for OCOM. The receptionist follows all policies and procedures and completes some clerical duties as assigned.

Specific Responsibilities

• Greeting guests, students, faculty, and staff
• Assists all persons seeking directions, information, or assistance
• Maintains friendly, efficient, positive customer service demeanor towards co-workers and members of the OCOM Community
• Creates a sense of safety and security on OCOM Campus by managing the visitor sign-in and background check system
• Observes all infractions of College rules and regulations that may cause harm to persons or property
• Answers the phone, determines the purpose of calls, and direct calls appropriately and/or relay accurate messages
• Coordinating event scheduling and facility setups
• Writes reports and maintains appropriate documentation, conducts follow-up investigations, including daily security reports; inspects public safety equipment; and monitors radio transmissions and responds to ongoing incidents concerning the safety and security of the campus community
• Knowledge of how the campus Clery Act works and reports within that framework
• Knowledge of or the ability to learn quickly, using OCOM technologies and adapt innovative organizational practices
• Interviews persons involved or witnesses incidents/crimes committed on campus
• Being an ambassador for OCOM
• Responsible for checking and responding to emails and tasks daily
• Must be able to take direction and receive assignments to help OCOM on a daily basis
• Must be available for work during the hours assigned
• Contribute directly to the Mission of OCOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in OCOM selected activities
• Maintain Atrium in an organized fashion
• Answer questions about the organization and provide callers with address, directions and other information
• Maintain a log for tracking issues as well as the date and time of acceptable resolution; maintain a calendar for conference rooms, telephone/directory of all employees
• Accept other duties needed/assigned

Supervisory Responsibilities

None.

Qualifications

• A team player who values collaboration, mutual support and team cohesion
• Strong communication skills and a friendly, nurturing attitude
• A clear speaking voice with a friendly and professional demeanor and etiquette
• Excellent organization skills and attention to detail
• Previous Law Enforcement experience preferred
• Previous law enforcement and/or security training preferred
• Experience in a college or university is preferred
• Class D - Florida licensed security preferred
• Adaptable and flexible to the needs of the OCOM community as they change
• May have physical demands including lifting, bending, pushing, pulling greater than 50 lbs and/or extended walking/standing
• This role will have a uniform
• Strong interpersonal skills to build working partnerships with faculty, staff, and students as well as external parties including
• Ability to de-escalate conflict situations and maintain a demeanor that is perceived as professional yet calm and relaxed
• A high level of professional ethics and personal integrity
• Excellent clear and concise communication skills required
• Must have a valid Florida driver’s license and safe driving record
• Must successfully pass a personal background check
• Experience with Safety Department equipment (two-way radio, cameras, computers, etc.)
• Ability to respond to campus emergencies, priority and routine calls for service
• Trained first responder in first aid/CPR/AED or the ability to be trained
• Must be authorized to work in the United States
• Must be local to the Central Florida area

Key Competencies

• Proficiency with Apple/Mac products and software and Google Workspace applications
• Strong interpersonal skills and enthusiasm to contribute to the OCOM culture
• Strong oral and written communication skills

Benefits

• Hourly Rate: $22.42 per hour
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Training & Professional development - continuing education opportunities to support your career growth
• A supportive and collaborative work environment

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting