Receptionist/Scheduler (WHWC)

Methodist Healthcare Ministries; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Receptionist to provide exceptional service in a medical office setting. This role involves managing high volumes of calls, scheduling appointments, and maintaining patient records while ensuring compliance with privacy regulations. The ideal candidate will be bilingual in English and Spanish, possess strong clerical and communication skills, and thrive in a fast-paced environment. Join a supportive team where your contributions will enhance patient experiences and streamline operations. If you're passionate about healthcare and customer service, this opportunity is perfect for you!

Qualifications

• One year of receptionist experience in a healthcare setting preferred.
• Ability to read and interpret instructions and memos.

Responsibilities

• Retrieve and direct high volume of incoming calls to appropriate personnel.
• Schedule and accommodate patient preferences for appointments.

Skills

Customer Service

Bilingual (English/Spanish)

Clerical Skills

Communication Skills

Education

High School Diploma or GED

Two Years of College Education

Tools

Microsoft Outlook

Microsoft Word

Electronic Health Record Software

Job description

Job Responsibilities

1. Retrieve high volume of incoming calls, screen, and direct to appropriate personnel or department.
2. Schedule, update, and accommodate patient preferences for appointments across multiple providers and departments.
3. Maintain the privacy of protected health information (PHI) in accordance with HIPAA regulations.
4. Maintain electronic medical and/or dental records.
5. Support all clinic and clinical support areas, including Medical, MAP, Health Education, Dental, Behavioral Health, Psychiatry, Physical Therapy, Charity Care, Parenting, and Registration departments.
6. Collect payments for services and products; prepare daily deposits.
7. Review registration documents for accuracy and completeness.
8. Provide excellent customer service to patients and visitors.
9. Process requests for external medical records.
10. Greet on-site visitors, determine the purpose of their visit, and direct them to the appropriate personnel.
11. Order, receive, and maintain office supplies.
12. Assist in resolving complaints, requests, and inquiries from patients.
13. Route incoming and outgoing mail, emails, and faxes.
14. Perform clerical duties such as filing, faxing, photocopying, and collating as needed.
15. Respond promptly and appropriately to complaints, volatile patients, and clients; initiate de-escalation and resolution or escalate to appropriate staff.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made for individuals with disabilities.

Education/Experience

High school diploma or GED required. One year of receptionist experience in a healthcare setting preferred. Two years of college education in Business or Executive Secretarial Science preferred.

Language Ability

Ability to read and interpret instructions, short correspondence, and memos. Effectively present information to clients, patients, and team members. Fluent in English; Spanish bilingual required.

Reasoning Ability

Ability to understand and carry out instructions in written, oral, or scheduled form. Deal with problems involving a few concrete variables in standardized situations. Understand processes, define problems, interpret data, and draw valid conclusions. Demonstrate professionalism and organizational responsiveness, develop recommendations, and communicate clearly with all levels of staff and clients.

Certificates and Licenses

None required.

Computer Skills

Working knowledge of Internet, Outlook, and Word. Ability to learn electronic health record software.

Work Environment and Physical Demands

Work primarily in a medical or dental office environment with direct contact with patients and clients. Must be able to bend, stoop, twist, turn, walk, climb step stools, sit, and stand for periods. Ability to lift and maneuver up to 25 pounds.