Receptionist - Sangamon County

State of Illinois; Springfield (IL); On-site; USD 46,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Flexible schedules

Vacation time

Sick time

Personal days

Holidays

Pension

Deferred compensation

Pre-tax programs

Job summary

The Springfield Office Associate position with the State of Illinois Department of Labor is based in the Springfield, IL office. The role serves as the first contact for constituents, handling inquiries, distributing information, and performing clerical tasks to keep the office running smoothly.

It requires good communication, organization, and the ability to work in a fast-paced environment.

Qualifications

• Requires high school completion and two years of office experience.
• Ability to keyboard accurately at 45 wpm.
• Experience on a multi-line phone system is preferred.
• Strong writing, grammar, spelling, and punctuation skills are preferred.

Responsibilities

• Serve as receptionist for the Springfield Office; answer calls and disseminate information.
• Perform clerical duties and provide office support.
• Manage mail and deliveries to appropriate destinations.
• Monitor office supplies and kitchen supplies.
• Use database to retrieve casefile information and match documents to files.
• Perform other duties as required within the scope of duties.

Skills

Keyboarding

Multi-line phone

Office procedures

Writing

Education

High school diploma or equivalent

Job description

Job Requisition ID: 59057
Opening Date: 09/29/2026
Closing Date: 10/14/2026
Agency: Department of Labor
Class Title: OFFICE ASSOCIATE - 30015
Skill Option: Keyboarding
Bilingual Option: None
Salary: Anticipated Starting Salary $4,144 monthly; Full Range $4,144 - $5,429 monthly
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
Work Hours: 8:30am-5:00pm (M-F)
Anticipated Hybrid Work Schedule Availability: Not available, fully in office
Headquarter Location: 524 S 2nd St, Springfield, Illinois, 62701
Work County: Sangamon
Agency Contact: Danielle Routh -

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

As a State of Illinois Department of Labor employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

Position Overview

The Springfield Office Associate serves as the first point of contact for constituents looking for assistance. This position is in our Springfield, IL office. This unique opportunity offers an exceptional benefit package to include health insurance, including eye care and dental, Deferred Compensation, life insurance and retirement. If you desire to become a valued member of a hard-working and respected team and up for a challenge or a change in your career, please take this opportunity to apply for this rewarding and gratifying position. If you are interested in helping our exceptional team of professionals achieve our mission and you possess the qualifications listed above, we invite you to apply for this position.

Essential Functions

• Under direction serves as a receptionist for the Springfield Office. Answers incoming telephone calls, disseminates technical information concerning agency programs, services, and labor laws.
• Performs a variety of clerical duties to provide office support.
• Receives, sorts, screens, and delivers all incoming U.S., inter-agency and electronic mail to appropriate office destination.
• Monitors office supply cabinets and kitchen supplies.
• Utilizes personal computer database to retrieve casefile information and match a variety of correspondences to files, including applications, checks, mail returns and legal documents.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and two years of office experience.
• Requires the ability to keyboard accurately at 45 wpm.

Preferred Qualifications

• Two (2) years of experience working on a multi-line phone system.
• Two (2) years of experience with office practices, procedures, and programs.
• Two (2) years of extensive skills in writing, composition, grammar, spelling and punctuation.

Conditions of Employment

• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• This position is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. This job may require a good deal of walking or standing, or involves sitting most of the time with some pushing and pulling of arm or leg controls.
• Requires completion of a background check and self-disclosure of criminal history.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Labor (IDOL) is one of Illinois' most important and dynamic Agencies. With an annual budget of $27.5 million, and an authorized staff of more than 143 full-time employees, IDOL has the capacity and capability to provide administration and enforcement of over 25 labor and safety laws.

Through enforcement, education, compliance assistance, and community partnerships, IDOL works to protect workers’ wages, welfare, working conditions, and workplace safety while helping employers understand and meet their legal responsibilities. The Department of Labor is committed to fostering safe, fair, and equitable workplaces for all Illinois workers and safeguarding the public through the regulation of amusement rides and to ensure compliance with all other labor standards.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).