Receptionist PT

JetBlue; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

JetBlue is seeking a Receptionist - Administration at the Orlando Support Campus. You will greet visitors, answer calls, direct inquiries, and support OSC departments with administrative tasks to ensure a hospitable experience for customers.

Responsibilities include coordinating with Transportation, Training Sales, and new hire orientation tasks, plus general office duties like copying, filing, and faxing. Requires strong English, Excellent communication, and a 12-line switchboard experience.

Qualifications

• High school diploma or GED.
• 1 year customer service/sales experience.
• Operate a switchboard with 12 lines.
• Read, write, and speak English fluently.
• Pass a 10-year background check and pre-employment drug test.
• Authorized to work in the US; no visa sponsorship

Responsibilities

• Greet and direct visitors to meeting locations.
• Answer the corporate telephone line.
• Maintain clean public areas.
• Support Training Sales team by gathering customer information and processing documents.
• Assist other OSC departments as approved by crewleader.
• Support new hire orientation tasks.
• Perform administrative tasks (copying, filing, faxing).
• Provide OSC customers with a hospitable experience.
• Develop and maintain manuals for the role; review annually.
• All other duties as assigned.

Skills

Customer service

Communication

English fluency

Switchboard

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Position Summary:

The Receptionist - Administration is responsible for directing Orlando Support Campus (OSC) guests in person, over the telephone, and/or through e-mail, to the appropriate areas throughout the Orlando Support Campus. In addition, the Receptionist supports all OSC based departments to ensure overall support is delivered to all OSC customers.

Essential Responsibilities:

• Support the Transportation operation with instructional guidance, transportation scheduling and dispatch
• Greet and direct all incoming visitors to the appropriate meeting locations throughout the Orlando Support Campus
• Answer the corporate telephone line for the Orlando Support Campus
• Maintain common student "public" areas and ensure a neat and clean environment
• Support the Training Sales team customers by gathering customer information, verifying required documentation, processing and tracking said information
• Support other OSC departments as approved by crewleader
• Support new hire orientation experience tasks as assigned
• Perform various administrative tasks including, but not limited to copying, filing, faxing, etc.
• Provide all OSC customers with a hospitable experience
• Develops and maintains manuals for respective role and reviews on an annual basis
• All other duties as assigned

Minimum Experience and Qualifications:

• High School Diploma or General Education Development (GED) Diploma
• One (1) year of customer service/sales experience
• Able to operate a switchboard with a minimum of twelve (12) telephone lines
• Able to read, write, and speak English fluently and clearly
• Excellent communication skills
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Clerical experience within a corporate or professional office
• Proficient with Microsoft Office suite
• Able to work in a fast-paced team environment and demonstrate flexibility
• Demonstrated ability to handle multiple tasks

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice including holidays and weekends
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Switchboard Telephone System
• Mobile phones
• Service Carts
• Other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)