Patient Service Specialist- OB/GYN Mobile-Full Time

Guthrie; Sayre (Bradford County); On-site; USD 23,887 - 33,007; Full time

Job summary

A healthcare organization is seeking a Patient Service Specialist for a full-time position in Sayre, Pennsylvania. The role includes providing front-office support in a high-paced environment, managing patient interactions, scheduling appointments, and ensuring accurate billing practices. Candidates should have a high school diploma and at least one year of relevant experience with a commitment to excellent customer service. The pay ranges from $17.34 to $23.96 per hour, and the position may involve travel between facilities.

Qualifications

• Minimum of 1 year of experience in a related field preferred.
• Comfortable with computers and learning new applications.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet every patient courteously and professionally.
• Answer telephones and screen calls.
• Schedule and maintain patient appointments electronically.
• Register patients and verify their information.
• Verify eligibility for major insurance carriers.
• Inform and collect copayments and balances.
• Perform daily cash-out and balancing.
• Serve as liaison between patients and staff.
• Adhere to departmental policies and attend meetings.
• Maintain confidentiality of patient information.
• Assist with assigned projects or duties.

Skills

Customer service commitment

Time management

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Medical software applications

Job description

Patient Service Specialist - OB/GYN Mobile - Full Time

Hours: 8:00 AM – 4:30 PM. Travels to other Guthrie facilities; works on the Mobile bus and in office.

The Patient Service Specialist provides direct daily operational front‑office support in a manner consistent with Guthrie Medical Group's Service Excellence Standards. They continually demonstrate patient centeredness, teamwork, and excellence in daily performance.

Essential Functions

1. Greet every patient courteously, professionally, and timely.
2. Answer telephones efficiently in accordance with Guthrie's Telephone Standards; screen calls, take messages, and provide information.
3. Schedule and maintain all patient appointments electronically; verify information at the time of scheduling and assign B# / MRN to new patients; edit appointment schedule as directed by practice management.
4. Register patients; review, verify, and correct demographic and insurance information; scan current insurance cards into the confidential medical record.
5. Verify eligibility for major insurance carriers (including New York and Pennsylvania Medical Assistance) to ensure accurate billing; complete insurance forms, pre‑certifications, and referrals.
6. Inform, quote, and collect copayments, deductibles, deposits, or unpaid balances at registration as per organizational policies and guidelines.
7. Perform daily cash‑out and balancing in accordance with the Patient Cash Control Policy.
8. Serve as liaison between patients, physicians, hospital staff, and other departments, keeping everyone informed of necessary information and any delays.
9. Adhere to departmental and organizational policies and attend required meetings/huddles.
10. Prioritize daily tasks in a fast‑paced, ever‑changing environment within a strong team structure.
11. Maintain strict confidentiality of patient health information in accordance with HIPAA compliance.
12. Assist with and complete projects or duties as assigned, including participation in quality initiatives.

Experience

Demonstrated customer service commitment in a fast‑paced environment with a minimum of 1 year experience in a related field, preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Education

High School Diploma or GED. Current valid driver’s license required.

The pay ranges from $17.34–$23.96 per hour.

Other duties as assigned.