Receptionist/Post Office Clerk

Otterbein; Franklin (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Vision and dental insurance

Paid time off

Life insurance

401(k) with company match

DailyPay access

Tuition Assistance

Job summary

Otterbein SeniorLife in Franklin, Indiana is seeking a friendly receptionist to greet residents and visitors, manage the switchboard, and handle basic office duties. This part-time role covers day and evening shifts in a busy community setting that values person-centered care.

You will support resident communication, coordinate guest meals and room reservations, and maintain key records while ensuring a welcoming environment for all who enter Otterbein SeniorLife.

Qualifications

• Education and/or Experience: High School diploma or GED, or a combination of education and experience.
• Computer Skills: proficiency in Microsoft Word and Excel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

• Greet, direct and aid residents and visitors courteously at all times.
• Operate Switchboard, answer and transfer calls, and take messages.
• Respond to Panic Button calls and obtain emergency assistance as needed.
• Maintain Daily Journal deliveries and keep accurate records for residents.
• Make guest meal and room reservations and notify proper departments.
• Maintain keys records and signing out keys issued.

Skills

Receptionist

Education

High School diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Join Otterbein SeniorLife – a place that ignites your passion. You’ll find days filled with opportunities and memorable experiences. Become part of a team dedicated to caring for others. Career opportunities available for RNs, LPNs, CNAs, Culinary, Maintenance, Accounting, Sales, Marketing, and more.

Where Purpose Lives

Working Together for the Residents

At Otterbein, you are not just an “employee”; you are a partner in care. We believe in working together toward a common goal. Our focus is on person-centered care that honors both residents and their choices. Join a community of talented, kind, wise, funny, spirited, generous, and endearing individuals, among many other wonderful qualities.

What Makes a Meaningful, Rewarding Career?

It’s when you become a part of something bigger. You’re advancing and growing. You’re making a positive impact on the lives of others. It’s when you discover what you were born to do. It’s where you want to be. That’s Otterbein.

Life at Otterbein is progressive, supportive, fun, and inspiring.

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid time off & paid holidays
• Life insurance
• 401(k)/403(b) with company match
• Employee-sponsored fund for employees in need
• Employee Assistance Program (EAP)
  *Benefits may vary based on position and location.
• Person-centered care
• Low staff-to-resident ratio
• Modern, state-of-the-art communities
• Top-quality equipment
• Safety programs in place
• Online employee platform for peer recognition and engagement
• And more!
• Company-paid CNA classes
• Training programs
• Strong “promote from within” philosophy
• Locations in Ohio, Indiana, and Michigan

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Overview

Shift: Part Time- Day Shift and Evening Shift

Responsibilities

Serve as receptionist /switchboard operator

• Greet, direct and aid residents and visitors courteously at all times
• Visually observe lobby and report to security or nursing as needed
• Operate Switchboard, answering and transferring calls, making long distance calls and taking messages as needed
• Answer Panic Button Calls and obtain emergency assistance as needed following safety procedures
• Daily, update the Resident Information Directory and Dial Code Book
• Keep accurate records of residents on leave of absence or hospital stay
• Notify all Franklin Users via E-mail of resident admissions, telephone numbers, permanent room changes, withdrawals and deaths
• Control fire panel and follow proper procedure when alarm sounds
• Announce and follow proper procedures for “Code Gray” or “Code Black” warnings
• Check on resident(s) for dining room hostess by following proper procedures
• Make all public address announcements for the Community
• Run copies for residents and staff, collecting fees as appropriate
• Maintain forms and records of all keys, signing out all keys issued, and receipting all keys returned
• Track and prepare Daily Journal deliveries for resident pick up each morning
• Make guest meal and guest room reservations, collecting or billing charges for the same and notifying proper departments
• Collect and turn over to supervisor all money collected for guest meals, guest rooms, copy work and other services as authorized
• Maintain Club House Reservation Logue and keep records of signed contracts.
• Monitor prescription box
• Assist residents with maintenance requests
• Sale Employee Meal Tickets
• Maintain copy machine and shredder box
• Keep records as instructed by the switchboard operator
• Be knowledgeable of post office functions, filling in and assisting as needed
• Operate copy machine to copy other items for Community use as requested

Qualifications

• Education and/or Experience:High School diploma or general education degree (GED), or one to three months’ related experience and/or training, or equivalent combination of education and experience
• Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word & Excel Processing software.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS*

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirements Savings with a 401(k) or 403(b) with company match
• Access up to 100% of your net earned based wages daily through DailyPay
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Tuition Assistance

*Some benefits are based on hours worked

In accordance with the Transparency in Coverage (TIC) regulations, partners can find health plan machine-readable files (MRF) here: