Receptionist - Physical Therapy

Rebound Orthopedics & Neurosurgery; Vancouver (WA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical/Vision/Rx

Dental

401K Retirement Plan

Life Insurance

Disability Insurance

Flexible Spending and Health Saving

Employee Assistance Program

Free Parking

Paid Time Off

Job summary

Rebound Orthopedics & Neurosurgery is seeking a Receptionist for the Physical Therapy clinic at Salmon Creek, Vancouver, WA. This full-time role handles patient check-in, copay collection, and posting to accounts while communicating financial policies and delays to patients.

The position supports a fast-paced department with cross-training and confidentiality requirements, offering benefits and a stable schedule.

Qualifications

• High school diploma or GED required or equivalent.
• Healthcare front office experience preferred.
• Knowledge of healthcare insurances and contracts is helpful.
• Ability to stay organized in a fast-paced setting.

Responsibilities

• Check in patients in a friendly and timely manner.
• Collect copays and post to patient accounts.
• Explain financial policies and insurance differences.
• Promote patient portal usage and maintain confidentiality.

Skills

Front desk experience

Healthcare knowledge

Communication skills

Conflict resolution

Typing / computer skills

Education

High School Diploma or GED

Tools

Computer skills

Photocopy machine

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Receptionist - Physical Therapy

Therapy Reception Regular Full-Time Washington - Salmon Creek, Vancouver, WA, US

3 days ago Requisition ID: 1378

Salary Range: $20.72 To $29.01 Hourly

Rebound is looking to fill a full-time Receptionist for our fast-paced Physical Therapy department at our Salmon Creek Physical Therapy Clinic. The PT Receptionist is responsible for checking in patients, collecting copays and posting to patient accounts, informing patients of potential delays, and communicating financial policy to patients. Reception positions require cross‑training and rotation as department needs arise and change. Must have department awareness at all times to facilitate patient flow.

Responsibilities:

• Supports an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Be alert and helpful to ensure patients find the appropriate office, exit, etc. and offer directions when needed. Assist patients (ie-getting the door, wheelchairs, etc) as needed.
• Check in patients in a friendly and timely manner. Communicate potential appointment delays.
• Facilitate information collection as needed through verbal confirmation or use of forms.
• Confirm insurance and demographic information.
• Explain financial policies, privacy practices and the differences with contracted vs. non‑contracted insurance companies.
• Promote use of the patient portal.
• Responsible for collecting copays, past due balances, and necessary deposits at time of service.
• Attend meetings and perform related work as required.
• Maintains a clean lobby environment.
• Alert supervisor and/or administration if suspicious persons are on the premise. Contact security as appropriate.
• If any office location is underutilized or closed, staff from the closed office may be required to travel to another office to cover.
• Project work as needed to fill downtime.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or GED.
• Two years healthcare front office experience preferred.
• Knowledge of healthcare insurances, benefits and contracts. Knowledge of medical terminology desirable.
• Ability to manage difficult and stressful situations.
• Strong problematic resolution skills.
• Knowledge of business office procedures.
• Knowledge of grammar, spelling and punctuation to communicate patient information.
• Skill in operating a computer and photocopy machine.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, providers, employees and the general public.

Physical Requirements:

• Work may require sitting for long periods of time
• Stooping, bending and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other office equipment as necessary.
• Verbal communication with patients, making and canceling appointments and communicating with office staff.
• It is necessary to view and type on computer screens for long periods.
• May be required to work under pressure.
• Works in close proximity to office personnel within limited work space.
• Interaction with others and phones can cause frequent disruptions.
• Occasional exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

We are proud to Offer:

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

This is a great opportunity to work in a quality organization! At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care with mutual respect and cooperation in a positive and supportive environment. Come join our team!

9AM-5:30PM Monday - Thursday; 8AM-4:30PM Friday
No weekends or holidays.
This is a full-time, 40 hour per week position.