Receptionist/Phlebotomist

Express Lab Idaho; Idaho Falls (ID); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits

401(k)

PTO

Weekday schedule

Team environment

Meaningful work

Job summary

Express Lab Idaho Falls is hiring a Receptionist / Phlebotomist for a full-time role. You will greet patients, register and verify demographics, perform phlebotomy, and support front-desk operations in a fast-paced laboratory setting.

This position offers a stable weekday schedule, competitive compensation, benefits, and 401(k). Join a team focused on patient care and accurate testing, serving our Idaho Falls community.

Qualifications

• High school diploma or equivalent.
• Phlebotomy training, certification, or hands-on experience.
• Strong interpersonal and customer service skills.
• Basic computer proficiency and ability to learn new software systems.
• Excellent attention to detail and organizational skills.
• Ability to work independently and collaboratively as part of a team.
• Commitment to patient confidentiality and quality care.

Responsibilities

• Greet patients and provide friendly, professional customer service.
• Register patients, create/update accounts, verify demographics.
• Enter laboratory orders into the LIS accurately.
• Perform blood draws and collect specimens with proper techniques.
• Answer calls and assist patients/providers with questions.
• Coordinate with lab staff to ensure efficient patient flow.
• Maintain records and protect patient confidentiality.
• Follow safety, infection control, and lab procedures.
• Assist with other patient service and administrative tasks as needed.

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Independent work

Teamwork

Confidentiality

Education

High school diploma or equivalent

Phlebotomy certification

Tools

EHR software

LIS (Laboratory Information System)

Job description

Receptionist / Phlebotomist - Full-Time

Express Lab | Idaho Falls, ID

Join a team where your work makes a difference in patients' lives!

Express Lab is seeking a friendly, dependable, and detail-oriented Receptionist / Phlebotomist to join our team in Idaho Falls, Idaho. This full-time position combines patient reception, customer service, and phlebotomy in a fast-paced, patient-centered laboratory environment.

If you enjoy working with people, take pride in providing excellent service, and want to be part of a supportive healthcare team, we'd love to hear from you!

Why Work at Express Lab?

At Express Lab, we believe our employees are essential to delivering outstanding patient care. As a locally owned and operated laboratory, we offer a welcoming work environment where teamwork, professionalism, and exceptional service are valued.

We offer:

• Competitive compensation based on qualifications and experience

• Comprehensive benefits, including medical, dental, and vision insurance

• 401(k) retirement plan

• Paid time off (PTO)

• Consistent weekday schedule with no regularly scheduled weekends

• Supportive team environment where your contributions are valued

• Meaningful work that directly supports patients and healthcare providers in our community

About Express Lab

Founded in 2000, Express Lab is a locally owned, independent clinical laboratory dedicated to providing fast, accurate, and reliable laboratory testing.

With locations serving communities throughout eastern Idaho, we have built a reputation for exceptional customer service, skilled phlebotomy, and timely laboratory results.

Our success comes from our dedicated employees, who work together to make laboratory testing a positive and convenient experience for patients and healthcare providers.

What You'll Do

As a Receptionist / Phlebotomist, you'll be one of the first people our patients meet. You'll help create a welcoming, professional environment while ensuring patients receive efficient, compassionate care.

Your responsibilities will include:

• Greet patients and provide friendly, professional customer service

• Register patients, create and update patient accounts, and verify demographic information

• Enter laboratory orders accurately into our laboratory information system

• Perform blood draws and collect specimens using proper phlebotomy techniques

• Answer telephone calls and assist patients and healthcare providers with questions and requests

• Coordinate with laboratory staff to ensure efficient patient flow and accurate specimen processing

• Maintain accurate records and protect patient confidentiality

• Follow established safety, infection control, and laboratory procedures

• Assist with other patient service and administrative responsibilities as needed

What We're Looking For

Required Qualifications:

• High school diploma or equivalent

• Phlebotomy training, certification, or relevant hands‑on experience

• Strong interpersonal and customer service skills

• Basic computer proficiency and ability to learn new software systems

• Excellent attention to detail and organizational skills

• Ability to work independently and collaboratively as part of a team

• Commitment to patient confidentiality, professionalism, and quality care

Preferred Qualifications:

• Previous experience in a medical office, clinical laboratory, or healthcare setting

• Experience with patient registration, laboratory orders, or electronic health records

• Previous reception or customer service experience

We're looking for someone who is dependable, compassionate, adaptable, and committed to providing an excellent patient experience.

Work Schedule

Full-Time | Monday-Friday | 8:00 a.m.-5:00 p.m.

This position is based in Idaho Falls, Idaho (83404) and offers a consistent weekday schedule.

Ready to Join Our Team?

At Express Lab, you'll do more than process laboratory orders and collect specimens. You'll help patients feel comfortable, supported, and confident in the care they receive.

Express Lab is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants without regard to legally protected characteristics.

Location: 83404