Receptionist / Patient Care Technician (Contract)

Accelerated Clinical Trials; Snellville (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Hands-on clinical research experience

Training on GCP and HIPAA

Growth into coordinator roles

Job summary

Accelerated Clinical Trials in Snellville, GA is seeking a Receptionist/Patient Care Technician (PCT) to support front-desk operations and participant care in a research setting. This role blends administrative duties with basic clinical tasks and requires strong customer service and organization.

You will greet participants, manage check-ins, prepare exam rooms, document vitals, and assist study staff to keep visits running smoothly.

Qualifications

• High school diploma or equivalent required.
• Certified Patient Care Technician, Medical Assistant, CNA, EMT or related credential preferred.
• Experience in clinical research, healthcare, or outpatient settings is strongly preferred.
• Strong communication, customer service and organizational skills.
• Ability to multitask in a fast-paced, protocol-driven environment.

Responsibilities

• Greet research participants, visitors and monitors professionally.
• Manage participant check-in/check-out for study visits.
• Coordinate scheduling according to study protocols and visit windows.
• Answer calls, assist inquiries, and route to study staff.
• Obtain and document vital signs, prepare rooms, and assist with basic care.

Skills

Communication

Customer service

Organizational skills

Multitasking

HIPAA awareness

Education

High school diploma or equivalent

CNA / Medical Assistant / CPT or EMT credential (preferred)

Job description

Job Title: Receptionist / Patient Care Technician (Contract)

Employment Type: Full-time/Part-time

Schedule: Monday-Friday

Job Summary

We are seeking a versatile Receptionist/Patient Care Technician (PCT) to support both front-desk coordination and participant care within our research environment. The Receptionist/PCT is responsible for providing administrative support, participant-facing customer service, and basic clinical assistance consistent with protocol and facility guidelines. This position plays a key role in maintaining smooth study flow, ensuring participant comfort, and supporting research staff in daily operations.

Key Responsibilities

Participant Reception & Administrative Duties

• Greet research participants, visitors, and monitors professionally
• Manage participant check-in/check-out for study visits
• Coordinate scheduling according to study protocols and visit windows
• Answer phone calls, assist with participant inquiries, and route communication to study staff
• Maintain accurate and confidential records in compliance with HIPAA and GCP guidelines
• Assist with document preparation, filing, and EDC/EHR support as trained
• Coordinate with clinical staff, study coordinators, and the research team to ensure visit readiness

Clinical & Participant Care Duties

• Obtain and document vital signs, height/weight, and basic assessments per protocol and within PCT scope
• Prepare and clean exam rooms and research spaces according to site SOPs
• Assist with participant mobility, comfort measures, and basic care needs
• Assist with sample handling or processing as trained (e.g., labeling, transport—no untrained procedures)
• Support study workflow by helping move participants between visit stations (labs, exam rooms, waiting areas)
• Maintain stock of clinical and office supplies; ensure clean, organized workspaces

Qualifications

• High school diploma or equivalent required
• Certified Patient Care Technician, Medical Assistant, CNA, EMT, or related credential (preferred)
• Experience in clinical research, healthcare, or outpatient clinic settings is strongly preferred
• Strong communication, customer service, and organizational skills
• Ability to multitask in a fast-paced, protocol-driven environment
• Professionalism, reliability, and attention to detail

What We Offer

• Hands-on experience in clinical research and patient interaction
• Training on research protocols, GCP, and study-specific procedures
• Opportunity to grow into roles such as Study Coordinator, Regulatory Assistant, or Clinical Research Assistant