Receptionist_Part-Time

The Salvation Army USA Southern Territory; Nashville (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

The Salvation Army USA Southern Territory in Nashville, TN seeks a part-time Receptionist to greet visitors, answer calls, route inquiries, and perform routine clerical tasks. The role requires professionalism, accuracy, and a courteous demeanor.

You will manage messages, sign in guests, assist with donations receipts, and maintain a master meeting schedule. Weekend shifts Sat-Sun 8:00 AM to 4:30 PM support the organization's mission.

Qualifications

• High School diploma or GED required and two years of progressively responsible experience working in a major form with telephone switchboard responsibilities.
• Equivalent combination of training and experience may be accepted.

Responsibilities

• Answers the telephone and transfers calls to the appropriate destination; responds to callers’ questions and provides accurate information.
• Records and disseminates accurate and complete messages; ensures timely distribution of messages via telephone or e-mail.
• Greets and announces visitors; assists callers and visitors by answering questions and providing instructions and referrals.
• Notifies proper individuals when visitors arrive; ensures sign-in of visitors and clients.
• Maintains and updates statistical information; ensures accuracy and completeness.
• Tracks staff and resident in/out status to direct calls and visitors properly.
• Connects and logs long-distance and overseas calls; records and lists calls for reimbursement.
• Updates phone extensions and proofreads lists before printing.

Skills

Telephone etiquette

Front desk

Clerical skills

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Location: The Southern Territory Headquarters –Nashville, TN

About this opportunity:

The Receptionist answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army’s operations and services; performs routine clerical work such as typing and filing. This is a Part-Time position, the receptionist will work Sat-Sun from 8 AM-4:30 PM, dedicated to the position that meets our clients needs.

Key responsibilities:

• Answers the telephone and transfers calls to the appropriate destination; responds to callers’ questions and provides accurate information.
• Records and disseminates accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or e-mail.
• Receives, greets and announces visitors courteously and tactfully; assists callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed in.
• Records and updates statistical information; ensures the accuracy and completeness of the same.
• Tracks staff and resident in/out status in order to direct calls and visitors properly.
• Connects employees desiring to make long-distance and/or overseas phone calls; connect and logs personal calls to be placed on the credit card or home for employees and place the same call on a list.
• Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.
• Receives and prepares receipts for donations, packages, donations, airline tickets, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail.
• Maintain a master schedule of meetings in order to direct visitors/clients to appropriate meeting rooms.

What we are looking for in you:

High School diploma or GED required and two years of progressively responsible experience working in a major form with telephone switchboard responsibilities,

or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements and Working Conditions:

Ability to meet attendance requirements.

Ability to read, communicate and write the English language.

Work requires the ability to lift and carry and/ or push/pull light (less than 25lbs.) materials, supplies, and equipment.

Ability to meet attendance requirements.

Duties are performed mostly seated. Sitting may be relieved by brief or occasional periods of standing or walking.

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Application Submittal Period: 5/9/2025- till filled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled