Receptionist - Part Time

Trinity Health; Des Moines (IA); On-site; USD 21,000 - 25,000; Part time

Job summary

Trinity Health MercyOne Health System in Des Moines, IA seeks a clinic receptionist for a part-time, day shift role. The receptionist greets patients, supports front desk operations, and acts as the first point of contact in a busy health care setting.

You will handle check-in, appointment scheduling, insurance verification, data entry into the EHR, and collecting time-of-service payments. Strong interpersonal skills, English proficiency, and confidentiality are essential; a High School diploma

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certification or within 3 months of hire.
• Must read/write English proficiently and communicate with patients and staff.
• Maintain strict patient confidentiality.

Responsibilities

• Greet patients and visitors and maintain a professional demeanor.
• Check-in patients and ensure efficient admitting according to policies.
• Answer and route phone calls; schedule appointments per guidelines.
• Collect copays and deductible amounts; verify insurance eligibility.
• Enter demographics and insurance information into the EHR and other systems.

Skills

Customer service

Phone etiquette

Data entry

Interpersonal skills

Education

High school diploma

Tools

EMR systems

Job description

Employment Type:Part timeShift:Day ShiftDescription:Job Title:Clinic Receptionist

Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Part Time

16 hours/week

Job Duties:

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performspatient check-in at the time of visit and completes allstepsnecessary to ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma or equivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintaina high degree of confidentiality when dealing with patient information.
• Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System's circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.