Receptionist- Ortho Clinic

Franklin Medical Center; Winnsboro (LA); On-site; USD 28,000 - 38,000; Full time

Job summary

A local medical center in Winnsboro, Louisiana, is looking for a Receptionist for its Orthopedic Clinic. The ideal candidate should possess strong communication and organizational skills, be able to handle multiple tasks, and maintain patient confidentiality. Responsibilities include answering calls, scheduling appointments, and managing patient records. This is a full-time position, which may require early arrivals on certain days of the week. Ideal candidates will have a high school diploma and preferred clerical experience.

Qualifications

• High school diploma or equivalent required.
• 2 years of clerical experience preferred.

Responsibilities

• Answer and forward incoming calls efficiently.
• Schedule appointments for all physicians.
• Maintain patient’s records and collect co-pays.

Skills

Strong written and verbal communication skills

Ability to multitask

Strong organizational skills

Customer service skills

Familiar with medical terminology

Proficient with computers

Education

High school diploma or equivalent

Job description

NON-EXEMPT

POSITION: RECEPTIONIST

DEPARTMENT: ORTHOPEDIC CLINIC

FLSA STATUS: NON-EXEMPT

Franklin Medical Center's Orthopedic Clinic is a fast paced, high patient volume environment. This position requires someone who is comfortable in a fast paced environment and has the ability to multitask and prioritize without affecting their demeanor. The clinic has multiple providers (Nurse Practitioners, Physician Assistants, and Physicians/Surgeons) with varying scheduling needs and instructions. An ideal candidate is detailed, organized, punctual, and has effective time management skills. The clinic schedule is Monday-Thursday 8:00am - 5:00pm with a half day on Fridays. Early arrival of 7:30am may be required on some days.

Please read this job description carefully to ensure that you understand its contents, the job requirements, and expectations before signing this document.

JOB SUMMARY

Under the direction of the Orthopedic Clinic Manager, you are responsible for obtaining the required information, admitting patients, and making appointments for patients in an efficient manner, in accordance with established policies and procedures directed by your supervisor.

JOB RELATIONSHIPS

Responsible to: Orthopedic Clinic Manager
Positions Directly Supervised: None
Regular Contact with: All clinic personnel, Physicians, and the public.

MISSION STATEMENT

As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.

ESSENTIAL JOB FUNCTIONS

• Answers, screens, and forwards incoming calls.
• Records messages and forwards to proper person. Provides basic and accurate information in-person and via phone/email.
• Schedules appointments for all physicians, return/follow-up visits, and consults/referrals.
• Completes community care referral forms.
• Assists in scanning of lab, x-rays, etc.
• Enters patient information into computer. Keeps established patient’s information current in computer system.
• Collects patient co-pays, deductible, etc.
• Maintains patient’s records.
• Be able to properly use and maintain all equipment in work area.
• Performs other duties as assigned.

QUALIFICATIONS

Education

High school diploma or equivalent.

Work Experience

Desired, but not required. 2 years of clerical experience preferred.

Required Knowledge, Skills, and Abilities

• Strong written and verbal communication skills
• Ability to read and write effectively
• Ability to multitask and manage time effectively when completing several tasks at once
• Strong organizational skills
• Maintain confidentiality of patient and company information
• Strong customer service skills
• Familiar with medical terminology
• Proficient with computers and ability to learn computer software

PHYSICAL REQUIREMENTS

• Prolonged periods of remaining in a stationary position at a desk and working on a computer
• Frequent use of hands, wrists, and fingers to operate a computer keyboard, mouse, telephone, and other office equipment
• Occasionally move about the office and facility campus to access file cabinets, office machinery, other departments, etc.
• Frequently position self, such as bending, stooping, reaching, kneeling, or twisting, maintaining files, retrieving files or office supplies, etc.
• Ability to communicate information accurately so others will understand
• Ability to hear and respond to telephone calls, alarms, and normal office conversations
• Visual acuity sufficient to read printed documents, computer screens, and handwritten materials
• Frequently move, lift, push, or pull boxes, equipment, files, etc. weighing up to 20 pounds across the office for various needs.

OSHA EXPOSURE CATEGORY A

Has exposure to blood borne pathogens.

EQUAL OPPORTUNITY STATEMENT

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.