Receptionist - On-Call

Avamere Skilled Advisors, LLC; Rio Rancho (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Employee Assistance Program (EAP)

HSA/FSA options

Voluntary & Supplemental Insurance

Job summary

Avamere Skilled Advisors, LLC in Rio Rancho seeks a friendly Receptionist for an on-call role at the Avamere at Rio Rancho campus, a hub for independent living, memory care and assisted living residents. You will greet visitors, answer phones, coordinate mail and appointments, and support campus operations with organized clerical tasks in a compassionate healthcare setting.

This on-call position requires excellent communication, confidentiality, and the ability to manage multiple tasks while

Qualifications

• One or more years of clerical experience, preferably in healthcare.
• Excellent communication with residents, families, and staff.
• Ability to manage multiple tasks, prioritize, and maintain records.
• Maintain confidentiality and honesty to a high standard.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Warmly welcome visitors, residents, and staff, providing information and directing them as needed.
• Answering and directing phone calls, taking messages, and ensuring prompt communication.
• Answering questions about the facility, resident status, services, and general information.
• Managing mail, packages, and deliveries; scheduling appointments; assisting with filing, data entry, and other light clerical duties.
• Keeping accurate records of visitors, deliveries, and appointments, and ensuring the confidentiality of sensitive information.
• Maintaining a clean and organized reception area and contributing to a positive atmosphere.
• Facilitating communication between residents, families, and staff, and escalating concerns to appropriate personnel.
• Assisting with transportation scheduling, guest meal coordination, and other tasks as needed.
• Ensuring all necessary information is up-to-date and readily available.
• Other duties as assigned.

Skills

Communication

Multitasking

Phone handling

Front desk

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Receptionist

Status: On-Call

Location: Avamere at Rio Rancho; 1000 Riverview Drive; Rio Rancho, NM 87124

Job Summary

The Receptionist in an independent living, memory care and or assisted living facility serves as the first point of contact for residents, visitors, and staff, providing a welcoming and organized environment. This role involves greeting people, answering phones, handling inquiries, and managing administrative tasks to support campus operations and resident well-being.

Essential Duties and Job Responsibilities

• Warmly welcoming visitors, residents, and staff, providing information and directing them as needed.
• Answering and directing phone calls, taking messages, and ensuring prompt communication.
• Answering questions about the facility, resident status, services, and general information.
• Managing mail, packages, and deliveries;scheduling appointments;assisting with filing, data entry, and other light clerical duties.
• Keeping accurate records of visitors, deliveries, and appointments, and ensuring the confidentiality of sensitive information.
• Maintaining a clean and organized reception area and contributing to a positive atmosphere.
• Facilitating communication between residents, families, and staff, and escalating concerns to appropriate personnel.
• Assisting with transportation scheduling, guest meal coordination, and other tasks as needed.
• Ensuring all necessary information is up-to-date and readily available.
• Other duties as assigned.

Requirements and Qualifications

• One or more years of experience in a clerical position preferably in healthcare setting.
• Have a passion for caregiving and enhancing the quality of life for our residents
• Excellent communication skills are essential for interacting with residents, families, and staff.
• The ability to manage multiple tasks, prioritize effectively, and maintain detailed records
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• The ability to provide positive and helpful experience for residents and visitors.
• The ability to address issues and find solutions efficiently
• Must maintain a high standard of confidentiality and honesty.
• Strong analytical skills and the ability to evaluate and solve problems with minimum assistance.
• Must have a high school diploma or equivalent.
• Compassion for and desire to work with the elderly
• Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.

We believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.

• Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible. - Benefits eligible at 30+ hours/week.
• 401(k) Retirement Plan with discretionary employer match
• Paid Time Off (PTO) and Premium Pay for Holidays worked, conditions apply
• Employee Assistance Program (EAP) Canopy: Free, confidential support for mental health, stress, family needs & work/life balance
• Health Savings Account (HSA), Flexible Spending Accounts (FSA) options and CERA (Commuter Expense Reimbursement Account)
• Voluntary & Supplemental Insurance Options: Voluntary Life and AD&D, Short- and Long-Term Disability, plus Whole Life, Accident, Critical Illness, Hospital Indemnity, and Legal Services.

Avamere is an Equal Opportunity Employer and participates in E-Verify.