Receptionist | Office Hours | Downtown | 5 Days | Up To $3.5K - 4461

THE SUPREME HR ADVISORY PTE. LTD.; Town of Islip (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Une entreprise leader dans le conseil en ressources humaines recherche un réceptionniste dynamique pour rejoindre son équipe. Le candidat idéal aura une expérience en hôtellerie ou en service client avec un fort accent sur la satisfaction des clients. Vous contribuerez à créer un environnement accueillant et efficace pour les visiteurs et à soutenir les opérations des salles de réunion.

Qualifications

• 2-3 ans d'expérience en hôtellerie, F&B ou service à la clientèle.
• Certificat d'hygiène alimentaire préféré.

Responsibilities

• Fournir un service de qualité aux clients.
• Maintenir les salles de conférence en bon état.
• Préparer des rapports d'inventaire et de service.

Skills

Service client

Gestion du temps

Communication

Résolution de problèmes

Job description

Receptionist

Salary: $2,400 - $3,500

Working Days: Mon to Fri (8am to 6pm)

Working Location: Near to Downtown / Raffles Place MRT

Duties and Responsibilities

• Provide a “best in class” service to all clients.
• Always maintain and inspect all conference rooms and pantries in good and clean condition.
• Ensure all amenities in the conference rooms are well stocked and organized at all times.
• Ensure equipment’s, amenities and conference room facilities with defects are raised as work orders to relevant departments.
• Escorts clients and visitors to the meeting rooms.
• Facilitate the ordering process and service for beverages required during meetings and corporate occasions.
• Ensure pantry is well stocked with consistently ensure provisions are refilled accordingly.
• Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.
• Washing up and clean pantries before closing procedures or whenever necessary
• Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.
• Report to supervisor or manager for any user or client feedback
• Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders.
• Promptly respond to telephone calls in a friendly & professional manner.
• Prepare stock inventory report and servicing report for management’s review.
• Complete all duties during the shift & ensure a concise hand over is conducted.

Workplace Etiquette:

• Championing flexible working and provide support to clients and guests on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment, pantries etc.
• Ensure the building and relevant equipment / technology is in perfect working order. Spatial awareness: support the Workspace Experience Lead with collecting and analyzing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues.

Key Performance Measures

• Compliance with service standards and delivery as detailed in the contract.
• Compliance with the Environmental, Health and Safety responsibilities.
• High Customer Satisfaction rating as measured in regular surveys.
• Adherence to and maintain food handling standards and food safety plan.
• Compliance with Best Practice documentation.

Experience and requirements:

• At least 2-3 years’ experience in Hospitality, F&B or Customer Experience discipline.
• Food Hygiene Certification preferred.

Email: [e-mail]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279