Receptionist - Mercedes-Benz of Houston North

AutoNation Inc.; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k matching

Health/dental/vision insurance

Vehicle services discounts

YouDecide discounts

Cancer charity partnership

Job summary

AutoNation Inc. in Houston seeks a receptionist to warmly welcome visitors, answer calls on a multi-line switchboard, and route inquiries to the appropriate departments. You will take messages, share basic information, and support filing and general administrative tasks.

The role emphasizes professional communication, helpful service, and teamwork across departments to ensure a positive customer experience.

Qualifications

• High School diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to operate a multi-line switchboard.
• Ability to read and comprehend instructions and information.
• Ability to work well with the public.

Responsibilities

• Meet and greet customers in a professional manner.
• Operate switchboard telephone system.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize holds.
• Take thorough messages with caller details and purpose.
• Provide basic information to general inquiries.
• Assist with filing and administrative tasks as needed.
• Prepare sales and service gas tickets for Accounting.
• Serve as a backup to the Sales Department Cashier.
• Assist the General Manager with clerical duties as needed.
• Attend meetings and trainings as scheduled.
• Perform other duties as assigned.
• Be friendly, professional, courteous and efficient with customers and employees.

Skills

Excellent communication

Customer service

Professionalism

Multi-line switchboard

Education

High School diploma or equivalent

Tools

Telephone switchboard

Job description

The receptionist receives incoming calls, determines the nature of each call and directs the caller to the appropriate person or department. Answers basic inquiries and takes messages.

What are the day-to-day responsibilities?

• Meet and greet customers in a professional manner
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
• Take thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave
• Provide basic information to callers who have general inquires
• Assist with filing duties and other administrative tasks as needed
• Prepare sales and service gas tickets for the Accounting Department
• Serve as a backup to the Sales Department Cashier
• Assist the General Manager with various clerical duties as needed
• Attend meetings and trainings as scheduled
• Perform other duties as assigned
• Be friendly, professional, courteous and efficient when working with all customers and employees

What are the requirements for this job?

• High School diploma or equivalent
• Possess excellent written and verbal communication skills
• Ability to operate a multi-line switchboard
• Ability to read and comprehend instructions and information
• Ability to work well with the public

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.