Receptionist/Medical Assistant

Innovative Treatment Centers, LLC; Glen Burnie (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Dental insurance

Training & development

Job summary

Innovative Treatment Centers, LLC is seeking a Receptionist/Medical Assistant to greet patients, manage scheduling, and support clinical tasks. You will verify insurance, update EMR records, and assist providers under physician supervision.

The role emphasizes patient experience, HIPAA compliance, and adaptability in a fast-paced behavioral health setting in Glen Burnie, MD. CMA certification and strong customer service are required.

Qualifications

• High School Diploma or GED required.
• Active CMA certification required.
• Strong communication and interpersonal skills.
• Excellent customer service and client-centered approach.
• Ability to multitask and manage competing priorities.
• Proficiency with EMR systems and basic computer applications.
• Knowledge of medical terminology and basic clinical procedures.
• Maintain professionalism and confidentiality.
• Proficiency with obtaining prior authorizations for Medicaid, Medicare, and commercial insurances.
• Fluency in both English and Spanish is required.

Responsibilities

• Greet patients and visitors, ensuring a warm, professional environment.
• Answer and manage incoming calls, screen and direct appropriately, and relay messages.
• Schedule appointments, intakes, and assessments; verify insurance and demographics.
• Enter and update patient information in the EMR; obtain prior authorizations.
• Assist providers with clinical tasks and document vital signs and histories.
• Maintain HIPAA and 42 CFR Part 2 compliance and patient confidentiality.

Skills

CMA certification

Customer service

Multitasking

Bilingual English/Spanish

EMR proficiency

Education

High School Diploma

CMA certification

Tools

EMR software

Microsoft Office

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Bonus based on performance
• Dental insurance
• Training & development

Overview of Position

At Innovative Treatment Centers, the Receptionist/Medical Assistant serves as the first point of contact for patients while also supporting essential clinical and administrative functions. This role bridges front desk operations with medical assisting responsibilities to ensure a seamless, welcoming, and efficient patient experience. This position is responsible for maintaining the flow of daily operations by providing exceptional customer service, supporting clinical care, managing scheduling and records, and ensuring compliance with all regulatory and confidentiality standards. The individual in this role plays a vital part in creating a safe, organized, and healing environment for all persons served.

Primary Tasks

• Patient Experience & Front Desk Operations
  • Greet patients and visitors, ensuring a warm, professional, and welcoming environment
  • Answer and manage incoming calls, screen and direct appropriately, and relay messages
  • Assist patients with questions, concerns, and general inquiries
  • Monitor lobby activity to ensure safety, confidentiality, and appropriate access
  • Maintain cleanliness and organization of the reception area
  • Maintain cleanliness and organization of the patient rooms/clinic
  • Foster a respectful, calm, and healing environment at all times
• Scheduling & Intake Coordination
  • Schedule appointments, intakes, and assessments
  • Maintain provider schedules and intake calendars
  • Prepare and maintain intake/evaluation packets
  • Verify patient insurance and demographic information
  • Obtain prior authorizations for services and prescribed medications
  • Enter and update patient information in the EMR system accurately
  • Clinical & Medical Assistant Duties
  • Interview patients and record medical histories
  • Take and document vital signs
  • Obtain, document, and prepare urine drug screens
  • Assist providers with clinical tasks as needed
  • Administer medications or injections under physician supervision (if applicable)
  • Prepare laboratory specimens and ensure proper handling and disposal
  • Provide basic education to patients regarding medications and services
• Documentation, Billing & Compliance
  • Maintain accurate and timely patient records in the EMR
  • Assist with billing processes, including coding and insurance forms
  • Respond to insurance, medical records, and third-party inquiries as needed
  • Ensure compliance with HIPAA and 42 CFR Part 2 at all times
  • Maintain strict confidentiality of all patient and organizational information
• Inventory & Office Operations
  • Monitor and maintain inventory of medical and office supplies
  • Order supplies and verify receipt of deliveries
  • Track and maintain UA supplies and clinical materials
  • Coordinate maintenance for office equipment (copiers, fax machines, etc.)
  • Manage shredding and document disposal processes
• Team Support & Collaboration
  • Act as a liaison between patients, providers, and administrative staff
  • Support clinical and administrative teams to ensure efficient workflow
  • Assist with training or guidance of staff when needed
  • Adapt to changing priorities and organizational needs
  • Perform other duties as assigned

Required Skills, Experience, and Education

• High School Diploma or GED required
• Active Certified Medical Assistant (CMA) certification required
• Strong communication and interpersonal skills
• Excellent customer service and client-centered approach
• Ability to multitask and manage competing priorities
• Proficiency with EMR systems and basic computer applications
• Knowledge of medical terminology and basic clinical procedures
• Ability to maintain professionalism and confidentiality at all times
• Proficiency with obtaining prior authorizations for Medicaid, Medicare, and commercial insurances
• Experience/knowledge of CoverMyMeds and Carelon Behavioral Health prescription prior authorization processes
• Fluency in both English and Spanish is required

Preferred Skills, Experience, and Education

• At least one (1) year of experience in a medical or behavioral health setting
• Experience with insurance verification and medical billing
• Experience with phlebotomy and laboratory procedures
• Familiarity with behavioral health services and workflows

Special Job Requirements

• Strong organizational and time management skills
• Ability to work both independently and collaboratively
• Flexibility and adaptability in a fast-paced environment
• Ability to handle sensitive situations with professionalism and care
• Commitment to maintaining a safe, respectful, and inclusive environment
• Technologically proficient or willing to learn new systems