Receptionist- Inpatient Program

Helio Health, Inc; City of Rochester, Northern (NY, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Sign-On Bonus up to $1,500

Comprehensive benefits package

Job summary

Helio Health, Inc. seeks a receptionist for the Rochester Inpatient Program. The role is full-time with day or evening shifts, handling calls, visitor reception, mail, and basic clerical duties.

The position supports counseling-related activities and program administration within a behavioral health setting. The ideal candidate brings at least a year of administrative experience, strong Microsoft Office skills, and excellent customer service.

Qualifications

• High School Graduate/Equivalency.
• One year of administrative/clerical experience.
• Knowledge of office procedures and clerical skills.
• Ability to perform duties independently.
• Strong computer skills including Microsoft Office Applications.
• Excellent customer service skills.
• Ability to work in a dynamic, fast paced work environment.
• Excellent verbal and written communication skills.
• Bilingual Spanish and English is strongly encouraged.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Direct visitors and greet program participants and staff.
• Manage mail distribution and supplies; requisition of office supplies.
• Provide callers with information (address, directions, fax, website).
• Handle publications and routings; coordinate express mail.
• Support with clerical duties (photocopying, faxing, filing).
• Assist with counseling responsibilities and related duties as needed.
• Participate in program administrative and clinical committees as assigned.

Skills

Customer service

Microsoft Office

Communication skills

Team collaboration

Bilingual Spanish/English

Independent worker

Education

High School Diploma or GED

Tools

Office Suite

Job description

Overview

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. To support the mission of Helio Health, the Receptionist will provide professional customer service and assistance to our clients and staff. The Receptionist will work on a Full-Time basis at our Rochester Inpatient Program.

The schedule will be the day or evening shift.

Pay Rate:$16.50- $18.00 per hour.

In addition to Helio Health’s comprehensive benefits package, this position is eligible for aSign-On incentive up to$1,500!

Responsibilities

• The Receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, and requisition of supplies as well as additional clerical duties.
• Answers telephones and directs the caller to the appropriate staff member.
• Complete helplines as available and necessary.
• Greets and directs visitors to the program.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. Receives, sorts and forwards incoming mail.
• Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assists in the ordering, receiving, stocking and distribution of office supplies.
• Assists with other related clerical duties such as photocopying, faxing, filing and collating.
• Assists with the following counseling responsibilities: screening, intake, orientation, referral, counseling, crisis response, patient education, case management, reporting and record keeping, and consultation with other professionals.
• Participates in program administrative and clinical committees as assigned.
• Represents the agency to the community.
• Performs quality assurance activities.
• Displays knowledge of addiction/recovery and/or behavioral health self-help group processes and principles of counseling.

Qualifications

• High School Graduate/Equivalency
• One year of administrative/clerical experience.
• Knowledge of office procedure and clerical skills.
• Ability to perform duties independently.
• Must demonstrate the ability to work effectively with staff, clients and the professional community.
• Must have strong computer skills including proficiency with Microsoft Office Applications.
• Must demonstrate excellent customer service skills.
• Must be able to work in a dynamic, fast paced work environment.
• Must have excellent verbal and written communication skills.
• Ability to ask for advice and assistance when needed.
• We strongly encourage bilingual candidates who are fluent in both Spanish and English to apply. Your language skills will be a valuable asset in serving our diverse community and enhancing our team's capabilities.

Our Comprehensive Employee Benefits Package Includes:

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.