Guest Services Specialist

Helio Health; City of Rochester (NY); On-site; USD 21,187 - 24,108; Full time

Benefits offered by this job

Health insurance including dental and vision

401(k) plan with up to 5% company match

Paid vacation and sick leave

Paid holidays including floating birthday holiday

Company paid short-term disability insurance

Employee Assistance Program (EAP)

Job summary

A healthcare organization in Rochester is seeking a Guest Services Specialist to support patients during their stay. This full-time role requires assisting with admissions and maintaining a clean and safe facility. Bilingual candidates in Spanish and English are encouraged to apply. An attractive benefits package includes health insurance, paid vacation, and a sign-on incentive of $1,500.

Qualifications

• Entry level knowledge of biopsychosocial process of addiction/recovery and self-help group process.
• Ability to relate effectively with staff, patients and the professional community.
• Valid NYS Driver's license required.

Responsibilities

• Assist in orientating patients and manage ongoing needs during their stay.
• Assist with the admission process and respond to patient inquiries.
• Ensure facility cleanliness and safety at all times.
• Help with crisis intervention activities as needed.

Skills

Bilingual (Spanish and English)

Good oral and written communication skills

Sound judgment

Cultural competency

Proficiency with basic computer applications

Education

High School Graduate/Equivalency

Job description

Job Details

• Job Locations: US-NY-Rochester
• Category: Healthcare Support
• Position Type: Full-Time
• Work Arrangement: Onsite
• ID: 2025-6062

Overview

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. The Guest Services Specialist will work on a Full-Time basis out of Helio Health's Rochester Inpatient program.

The schedule will be the evening shift, Tuesday- Saturday, 4:00pm-12:30am.

Pay Rate: $15.38- $17.50 per hour.

In addition to Helio Health's comprehensive benefits package, this position is eligible for a Sign-On incentive up to $1,500!

Responsibilities

• The Guest Services Specialist position assists in orientating patients, manage ongoing needs throughout the patients stay in the program and prepare and maintain the facility for use and cleanliness.
• In this position you will assist with admission process of program including orientating patients to the facility, responding to patient inquiries and requests and resolving issues in a timely, friendly and efficient manner.
• The Guest Services Specialist will demonstrate thorough knowledge of program expectations and schedules and assist patients in managing these activities.
• Assist with crisis intervention activities, as requested.
• You will also ensure the facility is maintained in a clean and safe manner at all times.
• Other duties as assigned by supervisor.

Qualifications

• High School Graduate/Equivalency
• We strongly encourage bilingual candidates who are fluent in both Spanish and English to apply. Your language skills will be a valuable asset in serving our diverse community and enhancing our team's capabilities.
• Entry level knowledge of biopsychosocial process of addiction/recovery and self-help group process
• Ability to relate effectively with staff, patients and the professional community
• Good oral and written communication skills
• Sound judgment and cultural competency
• Proficiency with basic computer applications
• Valid NYS Driver's license required

Our Comprehensive Employee Benefits Package Includes:

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.