Receptionist - Hunter PetCare

Mission Pet Health; Franklin (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Discounted pet care

Online discount platform

Teladoc 24/7 doctor access

Job summary

Mission Pet Health in Franklin, OH seeks a friendly Receptionist to be the first point of contact for clients and patients. You’ll manage a multi-line phone system, greet clients, handle scheduling, and process transactions while upholding compassionate care standards.

We value superb communication, organizational skills, and a genuine love for animals. Experience with veterinary software is a plus, and weekend/holiday availability is required.

Qualifications

• Customer service passion and love for animals.
• Strong communication and interpersonal skills.
• Organizational skills with ability to multitask in a busy setting.
• Team-focused mindset with ability to work independently when needed.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients.
• Coordinate appointments, maintain records, and handle financial transactions.
• Educate clients on preventive care and hospital services.
• Provide a calm, empathetic presence for clients and their pets.

Skills

Customer service

Communication

Organization

Teamwork

Vet software experience

Tools

Vet software

Job description

Welcome to Hunter PetCare, an AAHA-accredited small animal practice dedicated to providing the highest standards of care to the Franklin community. Our commitment to excellence is reflected in the trust we have built, resulting in an exceptional 4.7-star Google rating. When you join our dedicated team, you are joining a mission-driven culture where quality medicine and compassionate service are paramount. We are looking for talented veterinary professionals like you to help us elevate patient care and do your best work every day. Being part of the Hunter PetCare family means you are never alone. We understand that stability and career trajectory are critical to your success, which is why we invest heavily in our teammates' futures. As part of a larger network, we prioritize programs that support career advancement, ensuring you have clear pathways toward achieving your professional goals, whether that means becoming a credentialed technician or moving into a leadership role. You will find that our commitment to continuing education provides the structure and support you need to continually grow in your skills and maximize your potential. At Hunter PetCare, we focus entirely on small animal medicine, offering complex and comprehensive care guided by the strict standards of AAHA accreditation. This rigorous standard means you will be practicing in an environment that prioritizes cutting-edge diagnostics and patient safety, ensuring every patient receives excellent care. Furthermore, as a teammate here, you have access to internal specialty consultation support across various medical disciplines. This allows you to tackle challenging medical cases with confidence, knowing expert guidance is readily available to ensure the best possible outcomes for our patients. Franklin, Ohio, offers a welcoming community atmosphere perfect for those seeking a balanced lifestyle. Located conveniently near larger metropolitan areas, you can enjoy the peace and charm of a smaller city while maintaining access to big-city amenities, dining, and cultural opportunities nearby. Franklin provides strong community resources, making it an ideal place to establish roots and truly enjoy your time outside the practice. We invite you to discover the appeal of working in a location where community relationships and quality patient care are equally prioritized.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.