Receptionist Guest Services

1103 Team Member Services; United States; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a customer service focused team member to greet guests, answer calls, and support the healthcare team with courteous, efficient service.

You will use computer systems to provide information, maintain knowledge of facilities, and contribute to a compassionate, team-oriented environment. High school diploma required; CPR-BLS preferred. Full-time, day shift; background screening required by Florida law.

Qualifications

• High School Grad or Equiv [Required].
• Customer service management experience preferred; prior customer service experience preferred.
• Basic Life Support - CPR Cert (BLS) preferred.

Responsibilities

• Provides a consistently high level of service to patients and guests.
• Answers phone calls with excellent etiquette and responds courteously.
• Uses computer systems to assist guests, patients and healthcare teams with information.
• Maintains knowledge of hospital locations and contact details.

Skills

Customer service

Telephone etiquette

Basic computer skills

Multitasking

English communication

Education

High School Grad or Equiv [Required]

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits from Day One:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 601 E ROLLINS ST City: ORLANDO State: Florida Postal Code: 32803

Job Description:

Provides a consistently high level of service and satisfaction to patients and guests. Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently. Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment. Uses computer skills to assist guests, patients, and the healthcare team with appropriate information. Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers.

Knowledge, Skills, and Abilities:

• Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer
• Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs
• Basic computer, typing, and fax machine knowledge
• Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community

Education:

High School Grad or Equiv [Required]

Field of Study:

N/A

Work Experience:

Customer service management experience [Preferred] Prior customer service experience [Preferred]

Additional Information:

• Shift/Hours: Sunday Thru Thursday from 1:30pm- 10:00pm
• Licenses and Certifications: Basic Life Support - CPR Cert (BLS) [Preferred]
• Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677
• Pay Range: $15.84 - $25.34

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, We're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.