RECEPTIONIST - FULL-TIME 3-11PM SKILLED NURSING

North Hill Needham Inc.; Needham (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in skilled nursing seeks a Receptionist to support daily operations during 3-11 PM shifts. This role involves managing visitor inquiries, providing administrative support, and ensuring confidentiality in communications. Suitable candidates will have strong customer support skills and a high school diploma, with experience preferred. North Hill offers free meals, health benefits, and a supportive work environment.

Benefits

Free meals

Competitive shift differential

Free parking

Free on-site fitness center

Health & Dental Benefits

401(k) with company match

Career Development Training

Tuition Reimbursement

Qualifications

• High School diploma or equivalent required.
• 2 years general office experience preferred.
• Proficient with computer software programs and EMR.

Responsibilities

• Manages inquiries on the phone and face-to-face.
• Assists Residents with telephone communication as necessary.
• Provides administrative support for daily operations.

Skills

Customer support skills

Confidentiality

Effective communication

Education

High School diploma or equivalent

Tools

Computer software programs

EMR

Job description

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Position Summary

The Pines Edge Skilled Nursing Facility Receptionist is responsible for tending to visitors and managing inquiries on the phone and face to face in regard to daily operations, Resident matters, and communications in regards to Pines Edge Skilled Nursing Facility.

Position Summary

The Pines Edge Skilled Nursing Facility Receptionist is responsible for tending to visitors and managing inquiries on the phone and face to face in regard to daily operations, Resident matters, and communications in regards to Pines Edge Skilled Nursing Facility.

Job Specific Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Creates and maintains an enthusiastic and positive environment
• Ensures sign in and out in designated logs
• Answers telephone calls promptly and appropriately. Transfers calls and take messages as required
• Assists Residents with telephone communication as necessary
• Receives inquiries and releases information in accordance with established policies and procedures while maintaining confidentiality at all times
• Maintains a current file of Residents by name and room number, department extensions and key Team Members
• Manages incoming mail for the households
• Supports Resident move-in and move-out process through chart prep and labeling
• Maintains a supply of charting materials at all times
• Provides administrative support for Pines Edge to include daily census, Resident information and business office administration
• Provides necessary census information to appropriate parties and departments via email
• Posts daily staffing summary and schedule per regulation
• Ensures the distribution of daily newspapers
• Recognizes and reports all allegations of Resident abuse, neglect, exploitation, social media exposure, and/or misappropriation of Resident property immediately
• Assists with scheduling as needed as well as providing household assistance as needed
• Meets department uniform, appearance and grooming requirements
• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment
  
  
  

Supervisory Responsibilities

None

Required Skills And Abilities

• Ability to maintain confidentiality and strong customer support skills
• Ability to work independently with limited supervision
• Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public
• Work professionally with people from a wide variety of cultural and socio-economic backgrounds
• Complies with protection of health information (HIPAA) safeguards
• When working in Resident areas, must be able to communicate effectively in English
• Attends and participates in in-service educational classes, memory care training, Healthcare Academy and staff meetings as directed
  
  
  

Education And Experience

• High School diploma or equivalent required
• 2 years general office experience preferred
• Proficient with computer software programs and EMR
  
  
  

Physical Requirements

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

• While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
• Must meet the general health requirements set forth by the policies of North Hill
• Capable of lifting up to 25 pounds
  
  
  

Work Environment

• Will be subject to frequent interruptions
• May be asked to work beyond normal working hours and to work in other areas temporarily, when necessary
• May be subject to call-backs during emergency conditions (e.g., severe weather, evacuation, post-disaster)
• This position requires regular weekend and holiday work
• Must follow all PPE requirements set forth by North Hill
  
  
  

North Hill offers:

Low patient ratio

Free meals

Competitive shift differential

Free parking

Free on-site fitness center

State-of-the-art work environment

Employee referral program

Health & Dental Benefits

401(k) with company match

Career Development Training

Tuition Reimbursement

North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.

North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests. We welcome people of every race, religion, color, national origin, sexual orientation, gender expression, disability, political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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